device reset request

from Stardock Forums
Hello， Stardock

 

    I bought the Fences from steam in 2017/7/24. I cann't see my license code now, but the steam transaction number is 2128365974659637631.

 

    Now I use the software in 3 of my PCs(2 of Desktop, 1 of Laptop)，and sometimes it alert me that the license are expired.
    I try to reset my license from my download,but it shows me "No registrations found."

 

    Can I reset all of my devices by Stardock？ It seems that the old devices I nerver uninstall.

    Thank you

2,580 views 2 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top
Hello， Stardock

    I bought the Fences from steam in 2017/7/24. I cann't see my license code now, but the steam transaction number is 2128365974659637631. 

    Now I use the software in 3 of my PCs(2 of Desktop, 1 of Laptop)，and sometimes it alert me that the license are expired.
    I try to reset my license from my download,but it shows me "No registrations found." 

    Can I reset all of my devices by Stardock？ It seems that the old devices I nerver uninstall.


    Thank you

End of quote

If you have the Steam version, you need to PM me the number in the error (its a long SteamID).

----------------
Sean Drohan
Stardock Customer Service Manager

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