cannot get the two pc's connected.

from Stardock Forums

I have been running Multiplicity for several years now. 

Recently I have been unable to get the two pc's connected. An error message comes up with please check firewall setting on secondary pc. 

 

I have deleted multiplicity firewall setting from both pc's and then let the firewall settings update them selves. This didn't work

Both pc's are on a private network. When I try and find the secondary pc from add computer and type in the secondary pc's name it finds the pc's ip address but cant connect.

I did notice on the secondary pc that multiplicity has two ip addresses under the computer name (192.168.250.65 and 192.168.137.40)

Help. I am lost without this product 

multiplicity
8,193 views 7 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

I did notice on the secondary pc that multiplicity has two ip addresses under the computer name (192.168.250.65 and 192.168.137.40)
End of quote

Those would be two different subnets - so you either have two NICs or you have a VPN connection running.  It would be prudent to get with your network people (assuming this is a corp environment.) involved.  Short of that, what has recently changed about your network?

----------------
Sean Drohan
Stardock Customer Service Manager

Elemental: Reforged
Reply #3 from Stardock Forums Top

I have closed down all but one network connector on each pc.

When I add a pc the scan doesn't show up the secondary one but if I input the pc's name it shows the correct IP address but comes back with firewall errors. I have deleted all of the firewall entries and let both pc's "allow" multiplicity. Both pc's are connected to the same subnet.

Primary 192.168.1.111 and secondaryb192.168.1.101

I am flummoxed.  

 

Been using this program for a few years without issues

Reply #4 from Stardock Forums Top

Quoting rodneyj1, reply 3

When I add a pc the scan doesn't show up the secondary one but if I input the pc's name it shows the correct IP address
End of rodneyj1's quote

Try adding by the IP, not the host name, instead, example:

 

Reply #5 from Stardock Forums Top

Found a really easy way to fix this problem with windows firewall.

Download Tinywall. Install it on both machines. Set it to elevated and then to Autolearn on both. Add a pc on the primary (it found mine instantly).

Turn off autolearn on Tinywall on both machines. Hooray. We are working across two machines again :D  

Tinywall is free but I am going to donate. It also helped me fix a problem with a vpn

Reply #6 from Stardock Forums Top

Hi ! 

 

I try your method but i didn't solve my problem...

 

I have a HP envy and A Surface Book to connect ! Plz help me ! 

 

I bought this software but i still can not use it (sad)

 

Andi M.

Reply #7 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Quoting Andi_M, reply 6

Hi ! 
I try your method but i didn't solve my problem...
I have a HP envy and A Surface Book to connect ! Plz help me ! 
I bought this software but i still can not use it (sad)
Andi M.
End of Andi_M's quote

Please see:

https://forums.stardock.com/486104/multiplicity-support-faq#connectionissues

----------------
Sean Drohan
Stardock Customer Service Manager