Stardock store not responding on any of my computers. / Solved.

from WinCustomize Forums

site has been down all day

12,015 views 12 replies
Reply #2 from WinCustomize Forums Top

still not working here in Oz. 1:45pm Tuesday afternoon

Siege of Centauri
Reply #3 from Stardock Forums Top

I have not seen any errors with the Store.  If you are experiencing problems with the Store please post more detail about the problem?  Is there any error? Does it take a long time to load?  Does an error display immediately?

If you are experiencing problems please try an Incognito Window to see if that helps (we change up the logon system today so I'm wondering if old cookies are part of the problem).

Reply #4 from WinCustomize Forums Top

When I click on my account on the StarDock page I get this

Reply #5 from WinCustomize Forums Top

I would like to know if it's me or StarDock. I'm still getting the 404 error.

Reply #6 from Stardock Forums Top

Quoting ALMonty, reply 5

I would like to know if it's me or StarDock. I'm still getting the 404 error.
End of ALMonty's quote

If you are using Chrome, and you open an incognito window, can you get to it then?

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Sean Drohan
Stardock Customer Service Manager

Reply #7 from WinCustomize Forums Top

No i still get the same page. Also happens in IE and Edge. If it means anything, I tried it with my iPad same thing. 

Reply #8 from Stardock Forums Top

Quoting ALMonty, reply 7

No i still get the same page. Also happens in IE and Edge. If it means anything, I tried it with my iPad same thing. 
End of ALMonty's quote

Phone not connected to WiFi?

Reply #9 from WinCustomize Forums Top

iPad is connected. I’m writing on it now. Just out of curiosity I tried it with my iPhone same thing. 

Reply #10 from Stardock Forums Top

Quoting ALMonty, reply 9

iPad is connected. I’m writing on it now. Just out of curiosity I tried it with my iPhone same thing. 
End of ALMonty's quote

Some pages have been removed / changed with the new Steam / Facebook logon.  If you have them bookmarked, you are going to want to not use them and try just clicking on your avatar icon at the top:

From it, you should be taken here:

Reply #11 from WinCustomize Forums Top

That was it, I clicked on the little avatar and it logged me in. Thanks Rohan :beer:  :thumbsup:  

Reply #12 from Stardock Forums Top

Quoting ALMonty, reply 11

That was it, I clicked on the little avatar and it logged me in. Thanks Rohan    
End of ALMonty's quote

You are most welcome.  WebDev also is redirecting the old link so it too should work now.

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Sean Drohan
Stardock Customer Service Manager