I'cant change emailaddress.

from Stardock Forums

Hi!

I wanted to change the e-mail address, so I changed the e-mail address with the URL below. https://forums.stardock.com/account/login However, if you access below, the mail address will remain the old address. https://forums.stardock.com/account/login Is this that you can not change it? https://forums.stardock.com/account/login If you purchase the product key with the address that should have been changed with the above address, an error will be issued if there is no key in that address. The password reset also gives an error. What should I do? help me.

2,380 views 4 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. Have you try the steps mentioned here? https://forums.stardock.com/486311/accounts-and-activation-support-faq#changeemail

Let us know if you still need assistance.

Thank you.

Basj,

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Thank you for your reply.

I entered my email address in the first step, but the mail does not arrive. I checked the spam folder, but there is no email. what should I do?

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Reply #3 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. As it is weekend now please wait until Monday morning for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #4 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Please place a ticket here:
https://esupport.stardock.com/index.php?/Tickets/Submit

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Sean Drohan
Stardock Customer Service Manager