Can't activate trial (SOLVED)

from Stardock Forums

Hi.  I downloaded the 30 day Multiplicity trial, installed it (seemingly successfully) on my secondary machine, but after installing on my primary machine, the 'Enter Product Key / Purchase Key / Start Trial' window comes up, but does nothing when I click on ANY of the buttons (just highlights, but no actual action occurs).

One odd thing I noticed, is that when it was installing, the command window briefly opened and said 'Multiplicity removed'... although it appears the full install is still there on my C drive.  There is also a Multiplicity icon in the taskbar (with only Configure and Unload as the two available menu options).

I tried re-installing it, but I always get to the same point.

As well, that activation window doesn't seem to want to close (via the X in the corner).  It's like the whole window doesn't trigger any functions.  The buttons just hilight when clicked, but nothing more.

Primary machine is a 64bit Win7 Premium PC with 12 gigs of RAM.

Any suggestions?

multiplicity
4,141 views 3 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

As is so often the case, soon after I post a question on a forum, I figure the issue out.

It seems I had to re-run the program as an Admin (...even though it seemed to be asking me for my password previously).

I finally got the buttons to actually do something, and have now activated the trial.  So, I should be good until the next question!

ObjectDock - Access shortcuts and frequently used applications from an animated dock.
Reply #3 from Stardock Forums Top

Oh, hi, AZDude.  I you snuck in a comment as I was submitting mine.

Yes, it appears it was a permission thing.  Unloading the program and re-running it as an admin did the trick.  Still, maybe something to look into, for people like me who are running things as a non-admin (for security reasons).  If I missed some instructions in the manual saying I should run as an admin, I apologize.