Multiplicity does not load

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj

Stardock Community Assistant.

Please try the purge and reinstall steps : https://forums.stardock.com/486104/multiplicity-support-faq#reinstalling

Thank you,

Basj,

Stardock Community Assistant

Followed instructions.

Purged and re-installed - no go.

disabled anti-virus software - no go.

Used secondary PC IP address - no go.

Please provide a number for voice tech support so we can resolve this issue promptly or refund amount of purchase. Claimed already filed.

Hello,

Sorry to hear you are having trouble.

Can you provide more details about what is wrong - what errors are you getting?

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Sean Drohan
Stardock Customer Service Manager

No errors. I just can not find / connect to the secondary PC

Ok... What were the results after following this?
https://forums.stardock.com/486104/multiplicity-support-faq#connectionissues

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Sean Drohan
Stardock Customer Service Manager

followed the instructions - no go

the multiplicity icon in my primary reads disconnected

when checking secondary connection - receive error message about firewall

using wi-fi. changed profile to Private - no go

disabled firewall - no go

Can you ping the Secondary from the Primary?

yes

Almost without exception, when a MP primary cannot see a Secondary, its that they are not on the same subnet or a firewall issue on one or each.

If at all possible, please try them wired via Ethernet and follow the connection troubleshooting closely:

https://forums.stardock.com/486104/multiplicity-support-faq#connectionissues

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Sean Drohan
Stardock Customer Service Manager

My laptop Thinkpad X1 does not have ethernet only wifi. so the product is useless for my computing platform ad the primary and secondary are on different subnets. By the way this is a very common configuration in my business environment.

The the only way it will work if if you use a VPN to bridge them - getting them on a common / shared subnet.

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Sean Drohan
Stardock Customer Service Manager

how would that work?

Each PC would make a VPN connection that puts them on the same subnet. 

unfortunately, that is not an option for my current IT environment. 

works now using the ethernet connection. no wifis

case closed.