Purchasing licenses

Why does it take a day or two?

from Stardock Forums

Why does it take a full day to get a license key when purchasing, for example, Start10?  I used to be able to get them immediately, now I have to wait at least a full day.  Shouldn't this be instant?

 

Thanks!

3,370 views 5 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.


Why does it take a full day to get a license key when purchasing, for example, Start10?
End of quote

Your order triggered a fraude rule is all.  I have pushed it.  You should have a receipt now.

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Sean Drohan
Stardock Customer Service Manager

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Reply #4 from Stardock Forums Top

Quoting jeff222, reply 3

Thanks Sean.  How can I avoid this in the future?  
End of jeff222's quote

You appear to be a reseller, and as such, I was able to change something that would make it far less common.

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Sean Drohan
Stardock Customer Service Manager