Audio cutting out on the receiver after about an hour

from Stardock Forums

Hi, I've started to use multiplicity this week, and so far, I'm liking it, but I'm having this issue where the audio from my secondary (sender) laptop cuts out after an hour. Unticking and reticking the "Send audio when reciever is online" box fixes it, until it cuts out again. Both devices are connected through ethernet, and mouse+keyboard input is still working when the audio cuts. Both devices are on windows 10 1803.

multiplicity
4,413 views 4 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. Please try solution from our Multiplicity FAQ : https://forums.stardock.com/486104/multiplicity-support-faq#audio

Please let us know if you still need our Assistance.

Basj,

Stardock Community Assistant.

TouchTasks - Access tasks with ease on Windows touchscreens.
Reply #3 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistant. Please keep an eye on this thread for any updates. We appreciate your feedback and patient.

 

Basj

Stardock Community Assistant.

Reply #4 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Make sure that the send, or receiver, is not at all set to 'sleep' - try only powering down the monitor if you have it to set as such.