Fences Activation

from Stardock Forums

I am still having the same issue with not being able to activate fences:

  • I am getting the error cannot connect to server
  • I try to do the offline activation but i do not know what to do with the .req file
    • when i try to upload the file it says i do not have an active license on this computer

I do not know what else to do... this is driving me crazy >:(  >:(  >:(  >:(  

 

Please help!

 

 

6,021 views 9 replies
Reply #1 from Stardock Forums Top

Hello,

Your problem has been forwarded to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

I was informed that the was activation issue on Stardock side, but it was working now. So please try again.

Thank you,

Basj,

Stardock Community Assistant

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Reply #3 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

We had a monetary issue with authentication that could have had you seeing such a thing.  Please try again.

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #5 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

 

AzDude
Stardock Community Assistant

Reply #6 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

I am getting the error cannot connect to server

End of quote

It can happen in a corp environment, behind aggressive firewalls, yes.

when i try to upload the file it says i do not have an active license on this computer
End of quote

I do not even show you trying under your c***.v*****@us.********.com account.  You also need to make sure you are using the correct key fro the correct product (not a Fences 2 key for Fences 3 or vice versa).

You can check what key is for what product, here:

https://www.stardock.com/support/productkeyretrieval

Reply #7 from Stardock Forums Top

@sdRohan, I have validated that i am using the correct product key for the correct product.  At this point the only functionality i am getting from the software is a frustrating pop-up mocking my inability to complete the registration and my icons are dancing around daily.... what else can i try

Reply #8 from Stardock Forums Top

Hello,

I suggest, while waiting for Sean, you could to try the purge and reinstall steps : https://forums.stardock.com/486084/fences-support-faq#reinstalling

Just make sure to get the latest version from your account and install it. Reboot and report back.

Thank you,

 

Basj,

Stardock Community Assistant

Reply #9 from Stardock Forums Top

I still do not see any attempts under c***.v*****@us.********.com.  

Are you following the procedure detailed here?

http://activate.stardock.com/

----------------
Sean Drohan
Stardock Customer Service Manager