Upgrade License

Does anyone work here?

July 16, 2018 1:41 PM from

I need to upgrade my current licenses to the PRO version, when I try to do in on the website, it stays I do not qualify. I have my order number and correct email...tried sending emails through sales and other avenues and also called your number.

How can I get help with this?

multiplicity

5,723 views 6 replies

Reply #1 July 16, 2018 1:55 PM from

Stardock Forums Top

Hello,

Try this link https://www.stardock.com/products/multiplicity/upgrade

AzDude
Stardock Community Assistant

Reply #2 July 16, 2018 2:29 PM from

Stardock Forums Top

That is one of the issues, this is what I get:

Curtains - Customize Windows with additional styles

Reply #3 July 16, 2018 2:34 PM from

Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Reply #4 July 16, 2018 3:16 PM from

Stardock Forums Top

Thank You Very Much!!!

Reply #5 July 16, 2018 3:28 PM from

Stardock Forums Top

Hello,

You will receive help soon to fix your account issue .

AzDude
Stardock Community Assistant

Reply #6 July 16, 2018 4:11 PM from

Stardock Forums Top

Hello,

The issue is that you purchased KVM but never actually activated it - doing so allows the checking for upgrade to function.

Activate KVM, then do the upgrade.

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