Stardock Forums
Keyboard and mouse doesn't work when successfully connected to remote PC
I have "Norton Internet Security(paid)" installed on remote PC
Primary PC is Windows 10 ver.1803, Secondary(remote) PC is Windows 7
Hello,
I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate yor feedback and patience.
Meanwhile you can read through the FAQ on multiplicity : https://forums.stardock.com/486104/multiplicity-support-faq
Basj
Stardock Comunity Assistant.
Hello,
Sorry to hear you are having trouble.
Please see:
https://forums.stardock.com/486104/multiplicity-support-faq#movemousesecondary
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Sean Drohan
Stardock Customer Service Manager
Can't fix that way. Windows remote desktop connection can't connect to that PC also
If that is the case, it would appear you have other issues that would need to be addressed in person while at the PC in question.
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Sean Drohan
Stardock Customer Service Manager
I use "Aster Pro trial", and with other desktop on the same PC that account is configured "Administrator" the Multiplicity is not "grey in color", I tried to connect to that same PC that was not working, and it works. But on the other "Aster" Desktop that I have logged in with Microsoft account the multiplicity taskbar icon is grey in color and it can't connect to the same PC from that Aster desktop. Sorry for the long explanation
That Desktop that Multiplicity worked was "Place 1" in "Aster". I have made my PC place for "Aster" to be "Place 1", not any other place, and Multiplicity taskbar icon appeared not grey, and it worked thank you
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