Stardock Forums
I have purchased the desktop bundle last 6/28 Order number: 4224387 paid using paypal. Just started to used it but encountering some activation problem.
I was able to activate fences but not groupy. I email support for a few times but all i get is a reply to check the forum. Please help very frustrating support.
Hello,
Sorry to hear you are having issues.
using your paypal email used https://forums.stardock.com/484254/getting-your-products-and-keys
AzDude
Stardock Community Assistant
Yes i am using the email for paypal. I was able to activate Fences but not groupy using the same email. I bought the desktop bundle so should be able to activate it using the same email.
Hello,
I have forwarded your issue to Stardock support for review.
Please keep an eye on this thread for any updates.
Be Aware the Main Support desk is on summer vacation this week returning July 9th.
This may cause a delay in their response.
AzDude
Stardock Community Assistant
Hello,
It's because you did indeed activate Groupy but under your @outlook.com address. I have merged it under the account you activated Fences under.
Thank you very much for the response. I will try activating again when i get back home and get back to you
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Please let me know if you have any other questions or concerns,
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Sean Drohan
Stardock Customer Service Manager
Hello, I am having the same problem after having re-installed Windows and tried to register with my Paypal account that uses the same email address as my Stardock logon.
Order number: 4166645. I does not appear that I have any id associated with Groupy since when I list all of my accounts I do not see Groupy at all.
Hello,
I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.
Basj
Stardock Community Assistant.
Basj,
Still no word... I just tried to register Groupy and it still fails on my e-mail id.
Seems that the Paypal purchase does not register the e-mail id?
Thanks,
Alan
Its because you activated with your @hotmail address. I have merged them.
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Sean Drohan
Stardock Customer Service Manager
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