I purchased Groupy and have not recieved my product

from Stardock Forums

After purchasing a Groupy license key, the money was taken directly out of my bank account, even though I was promised it wouldn't be until I recieve my key from Stardock, and then I recieved an email that my order was flagged for potential spam. I replied and have now sent three emails in the past six hours and have gotten zero response.

 

I find this very unprofessional and would either like my key or my money back.

 

Also, under order history there is nothing to be found.

1,849 views 6 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

I replied and have now sent three emails in the past six hours and have gotten zero response
End of quote

Your initial order was placed at 10:32:53 AM - 6/19/2018
You would have received an auto responder from us asking for some details about the order mere moments after.

Your initial response was:

19 June 2018 10:45 AM

Subsequent responses from you were:
19 June 2018 10:40 AM
19 June 2018 10:54 AM
19 June 2018 12:27 PM
June 19, 2018 12:32:44 PM (this thread)

I find this very unprofessional and would either like my key or my money back.
End of quote

As the initial email to you stated, some 2 hours ago, we do this to protect ourselves, and, more importantly, clients from fraud when certain characteristics about an order are observed - its a big deal to us.  While the 2 hours were, I am sure, frustrating, its mush more about prevention than punitive.

I have processed your order, N, sorry for your wait.

----------------
Sean Drohan
Stardock Customer Service Manager

Sins of a Solar Empire: Rebellion
Reply #4 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

Did you check your Stardock Account https://store.stardock.com/myaccount

 

 

AzDude
Stardock Community Assistant

Reply #5 from Stardock Forums Top

Quoting mail878, reply 3

Thank you for processing my order, but trying to login to Groupy returns an error message that says that Groupy is not associated with my account. 

https://www.stardock.com/support/product-key-retrieval also yields no results.
End of mail878's quote

Are you using your m**l@na***********ur.com account, the one it was ordered under?

Reply #6 from Stardock Forums Top

Nevermind, I just got the confirmation email. Thank you for your help and for your time :)