SSL Certificate Error on attempted activation

from Stardock Forums

When attempting to activate a license for Multiplicity 2.05, I receive an error pop-up stating: "One or more errors were found in the Secure Sockets Layer (SSL) certificate sent by the server.  To determine what type of error was encountered, check for a WINHTTP_CALLBACK_STATUS_SECURE_FAILURE notification in a callback function. For more information, see WINHTTP_STATUS_CALLBACK."   Also, I have review a good portion of the Multiplicity Product codes associated with my account and have noted that none of them show deployed, when in fact most of them have been deployed.  Would this be due to the migration to and from the EdgeRunner branding?  I also have a colleague that is having similar issues with activation where the Activation Server does not recognize his account.

multiplicity
4,575 views 2 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello. I'm going to email you about this as well, but the activation endpoints still exist and appear to be activating with 2.05 on two Win10 1804 machines I've checked with. 

What is the OS and service level for one of the machines having trouble? I'm wondering if it's something about how older SSL protocols have been deprecated due to security issues. Is the machine perhaps old enough that it doesn't support TLS 1.2? 

Kris

TouchTasks - Access tasks with ease on Windows touchscreens.