multiplicity hot keys quetion

from Stardock Forums

Installed on both of my computers . To swap between the 2 computers I believe I need to activate the hotkeys. My problem is the hotkey choices all two of them  have been used for years for Outlook and Excel. I cannot get it to let me choose a different combination for Multiplicity. What am I doing wrong? No Documentation that I can find. I renewed my subscription to Object desktop today, I have this and Groupy wants a product Key that I was not given??? What can I do?

15,933 views 22 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble finding your products.

For your products and keys (both), please see the following page to have them emailed to you:

https://forums.stardock.com/484254/getting-your-products-and-keys

Be sure to try all the email addresses you know you have or could have used, especially ones you may use for PayPal or other payment services.

You can also check My Downloads https://store.stardock.com/myaccount

to get your OD key for all OD in My Downloads and if you have Keyboard Launchpad to set new Hot keys if needed

Please let us know if you should have any further questions/concerns.

AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Let me ask a stupid question. Would in not be a good suggestion that a mention in my receipt that I should use my object desktop key for all modules all the rest took me entering it once.

That answer solved the Groupy question but still have the Mutiplicity hot keys questions

 

Ashes of the Singularity II
Reply #3 from Stardock Forums Top

Have you tried Keyboard Launchpad to set new hot keys ?

Reply #4 from Stardock Forums Top

I set a hot key there successfully. Should it not switch the live window on the Primary computer to see the secondary when I execute the hot key combination? That is what it would do on my KMV switch I used to use on my second desktop. Am I expecting something it is not meant to do? How should I have known to go to the keyboard launchpad? Thank you for your help.

Reply #5 from Stardock Forums Top

The forum helps people learn new things daily 

Glad to help 

Let us know if you need futher help.

 

AzDude

Stardock Community Assistant 

Reply #6 from Stardock Forums Top

Am I correct in thinking when I execute the hot key combo it should switch from the primary display screen to the secondary? I like your waterfall  theme.

Reply #7 from Stardock Forums Top

If it does not report back here and I can check

with support tomorrow for further help with 

your issue .

AzDude.

Reply #9 from Stardock Forums Top


To swap between the 2 computers I believe I need to activate the hotkeys. My problem is the hotkey choices all two of them  have been used for years for Outlook and Excel.
End of quote

Hotkeys for MP can have 2 modifiers followed by the activator key - for example, Ctrl + Alt + F9... or Alt + Shift + F10.  It would be hard to imagine any app used 'all' the possible combinations.

Try removing the keys you have set in MP and creating new ones with additional modifiers. 

Reply #10 from Stardock Forums Top

First time I saw this I could not reply, Hotkeys changed secondary computer is grayed out. Tried 3 times to contact stardock back the required captcha is not there allow me to to submit.

Reply #11 from Stardock Forums Top

Quoting Jim, reply 2

I read a suggestion about changing hot keys but there was no option below to reply.  I hhave done as you suggested and used keyboard launcher to change the hot key, Although the password is entered on main computer the secondary is grayed out, I have a screen grab if you need to see it.
End of Jim's quote

When I try to log in your system tells me either my email or password are incorrect. They both worked yesterday with no problems. Not really a crash/ freeze but my problem was not a choice. When I first tried to select a hotkey my only 2 choices were already used and until I was able to post and get a response in a forum and followed the suggestion to try the Keyboard Launcher to set a new hotkey. I guess I was supposed to know that without any of finding that in what little instructions Multiplicity has. Multiplicity was one of the features I wanted and chose to make my purchase. I got too excited at the thought of a virtual KVM switch which after making my purchase it is only a KM switch that does not work. Attached is a screen grab of the second PC that is grayed out. The passcode is entered. The captcha is not on the page makes it hard to submit

Reply #12 from Stardock Forums Top

Quoting Jim, reply 10

Hotkeys changed secondary computer is grayed out.
End of Jim's quote

Post a pic please and one of your 'About' tab.

Reply #13 from Stardock Forums Top

Quoting Jim, reply 10

Tried 3 times to contact stardock back the required captcha is not there allow me to to submit.
End of Jim's quote

We are aware of the captcha issue for the ticket page - its being looked at.

Reply #14 from Stardock Forums Top

cannot post a picture here only with captcha, can it be done on this thread I do not see it

it says verson 3.44KM build 00090 checkbox is checked for auto updates it says I have a liscensed copy

Reply #17 from Stardock Forums Top

Hello

I added your image , the support desk is closed now

I will have them take a look tomorrow 

keep tuned to this thread, please.

 


AzDude
Stardock Community Assistant

Reply #18 from Stardock Forums Top

Quoting Jim, reply 10

First time I saw this I could not reply, Hotkeys changed secondary computer is grayed out.
End of Jim's quote

The hotkey options are on the Primary....

Reply #21 from Stardock Forums Top

Thank you, does it make a difference that the secondary is a wireless network connection? If you do not mind, my past experience using a KVM setup allowed me to use the primary monitor, mouse, and keyboard for both computers is Muliplicity the same?  

Reply #22 from Stardock Forums Top

Quoting Jim, reply 21

Thank you, does it make a difference that the secondary is a wireless network connection?
End of Jim's quote

Ethernet is a much prefered connection medium but it will connect, and function, over a solid wireless connection.