Touchscreens and mouse clicks

from Stardock Forums

Hoping I can get some help or advice here. We are using multiplicity on our installations to help the operator to control 4 stations. These four stations are also touchscreens. So far we have commissioned 4 of 13 installations, we are noticing and getting reports of possible issues with touch and multiplicity:

When the operator touches a screen it seems to also issue mouse clicks on the screen multiplicity is on, or the touch doesn't registers a click (more than likely a mouse up event) on the station they are touching unless the mouse is on the same station.

I tried searching the forums without any comments about touchscreens. So I wonder if this is a new aspect not yet tried...

System setup:

Dual work stations per installation (running a license of Multiplicity on each):

- 4x Windows 8.1 Professional

- 2x 17" monitors w/multi-touch

- 2x 26" monitors w/multi-touch

 

So far the addition of multiplicity in our deliveries has been received very well, however this item is causing frustration and concern from the end operators.

 

Cheers

 

Edd

multiplicity
7,655 views 5 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations. Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

Reply #2 from Stardock Forums Top


or the touch doesn't registers a click (more than likely a mouse up event) on the station they are touching unless the mouse is on the same station.
End of quote

This is really the only option in MP for touchscreens and may help with this issue (and perhaps your other).  Let's start here and let me know if it helps:

Secondary:

Offworld Trading Company
Reply #3 from Stardock Forums Top

 

sdRohan thank you for your advice, we will test as soon as we can.
:thumbsup:
Reply #4 from Stardock Forums Top

Hey all,

Quick update, this worked like a charm. Thank you for your advice and help.

Cheers

Edd

Reply #5 from Stardock Forums Top

Quoting EddB, reply 4

Quick update, this worked like a charm. Thank you for your advice and help.
End of EddB's quote

Excellent, glad to hear it.