I didn't get the product key

March 8, 2018 2:24 AM from

I just bought this product “fences”, and $9.9 has been deducted from my bank card , but the product key didn't send to me.

And the “Product Keys” doesn't works, it shows "Account Lookup Failure".

I checked the "my account > order history", it shows "no oders found."

I don't know how to resolve, or who I can contact with.

fences

7,487 views 6 replies

Reply #1 March 8, 2018 3:42 AM from

Stardock Forums Top

same problem

Reply #2 March 8, 2018 4:14 AM from

Stardock Forums Top

Hello,

Please try these steps.

Let us know if it still failed.

Reply #3 March 8, 2018 5:04 AM from

Stardock Forums Top

I have to say it still not work

Reply #4 March 8, 2018 5:08 AM from

Stardock Forums Top

Okay. I have hilite your problem to our CM support team for their help. They will look at it once they come in today. Thanks

Reply #5 March 8, 2018 9:42 AM from

Stardock Forums Top

Try this again please:

Reply #6 March 9, 2018 1:06 AM from

Stardock Forums Top

I submitted a ticket to demand refund in this website.

Several hours later，I get an email that told me "someone has processed my order."

And then, I finally get the email of product key.

Problem has resolved now. From I bought the product to get the product key，it took 10 hours.

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