Attention: Stardock Order Under Review

I bought Fence with my credit card but I can not find any activation code or something like that. I received an email from Stardock said that my account has some issues and is being evaluated now:

Hello,

We apologize for any inconvenience you may have experienced with your attempts to order. 

Stardock is vigilant in protecting client data and monitoring for fraudulent activity. Your order met some of the criteria we use to evaluate orders for this process.

If you could reply to this email, with some details about the order, we would be able to process it thereafter. If we do not hear from you within two business days we will close the order and ticket.

Again, we apologize for the trouble and delay.

Kind Regards, 

Code:1101 (do not remove this line).

I have replied this email. It is been a while but still no feedback. Pls help me to solve this. Thanks!