Windows 10 1607 Explorer Crash with Fences 3.0

Hello,

 

Firstly, sorry for my english. 

I installed fences 3.0 to Windows 10 version 1607, After the reboot fences wont start properly. When i investigate problem on event viewer, i found that;

 

Faulting application name: Explorer.EXE, version: 10.0.14393.0, time stamp: 0x57899981
Faulting module name: DesktopDock64.dll, version: 3.0.1.0, time stamp: 0x573f777d
Exception code: 0xc000041d
Fault offset: 0x0000000000085177
Faulting process id: 0x14d4
Faulting application start time: 0x01d1ff6e058177db
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: c:\program files (x86)\stardock\fences\DesktopDock64.dll
Report Id: ab005118-9575-4586-92c8-c09f8dbb1bc6
Faulting package full name:
Faulting package-relative application ID:

 

Also, after the crash, i cant open Customize Fences application. When i try that, fences say,

"Fences dos not appear to be loaded. You may need to reinstall Fences."

 

Thank you.

 

8,107 views 3 replies
Reply #1 Top

Please contact support at https://esupport.stardock.com/index.php?/default_import/Tickets/Submit 

they can look into the issue more closely.