When do tickets get replied to?? I've waited 4 days now and still cant use the software that I subscribed for

from Stardock Forums

The title says it all - deskscapes and fences wont work - keeps asking me to activate - I activate and it says 'thank you' and then asks me to activate again! My desktop is unusable (if I so much as click on it I get the activation window), and deskscapes just doesn't show (it reverts to wallpapers) - I appreciate mistakes happen.. but surely a paying customer should receive a response within a reasonable time frame (especially when this issue is effecting the computer and consequently effecting my work pace)

 

Please help me.

fences
4,444 views 5 replies
Reply #1 from WinCustomize Forums Top

Due to the majority who have upgraded to Windows 10 there is somewhat of a backlog. Be patient, someone will get back to you. I'm also waiting on support.

Reply #2 from Stardock Forums Top

I've responded to your ticket.

WindowBlinds - Free yourself of the default settings, customize your desktop.
Reply #3 from WinCustomize Forums Top

Support tickets are answered on a first come first served basis. After receiving the auto-generated support ticket number you should not send in another reply until hearing directly from a Support tech otherwise your position in the support queue will reset to the last in.

During the work week, Monday - Friday (9am-4pm EST) 

To submit a ticket : 

https://esupport.stardock.com/index.php?/Tickets/Submit

Reply #4 from Stardock Forums Top

I do have the exact same problem ... is there a fix for this by now?

 

I tried uninstall / reinstall already, doesn´t fix this, thanks.

Reply #5 from WinCustomize Forums Top

Argayel: Submit a request for support, exactly as Hankers described.