Game doesnt run at all, just hangs and gives me "GalCiv3 is not responding

I have windows 7 64bit

8gb ram

 

i5 2500k

 

gtx 970

 

I was on the regular edition and the opt in patch and both did the same thing.

7,036 views 4 replies
Reply #1 Top

Please go through the troubleshooting guide and if you still have issues there's instructions on how to submit a support ticket so we can look into it.

https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilizations-iii-troubleshooting

 

Reply #2 Top

Quoting Island, reply 1

Please go through the troubleshooting guide and if you still have issues there's instructions on how to submit a support ticket so we can look into it.

https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilizations-iii-troubleshooting

 
End of Island's quote

 

I see you've been posting that same link here, as well as on the STEAM forums. Would be nice if one of these forums acctually, you know, offered support.

And yes, I'm a bit annoyed by this. I paid 41 euros for a game that won't even start up properly. :(

Reply #3 Top

@OP: Instead of waiting for support to reply (like in forever), I did some digging myself. After finding a 226 error for a library (= usually 'missing dependency'), I started up DXAtlasWin.exe, and noticed it was missing MSVCP110.dll, which is part of a VisualStudio redist package (that got apparently uninstalled when I had STEAM uninstall an early-access game). After reinstalling the distro, my game started up normally again. :)

You can find the distro here: http://www.microsoft.com/en-au/download/confirmation.aspx?id=30679

Maybe this will work for you too?!

Reply #4 Top

Quoting meimeiriver, reply 2


Quoting Island Dog,

Please go through the troubleshooting guide and if you still have issues there's instructions on how to submit a support ticket so we can look into it.

https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilizations-iii-troubleshooting


I see you've been posting that same link here, as well as on the STEAM forums. Would be nice if one of these forums acctually, you know, offered support.

And yes, I'm a bit annoyed by this. I paid 41 euros for a game that won't even start up properly. :(

End of meimeiriver's quote

 

Sorry you are having an issue, but opening a ticket with support and providing your system info from our support tool can help us find out what's wrong and offer a solution.