The Skinning Site Superbowl analogy

https://www.joeuser.com/Articles/TheSkinningSuperbowl.html

I help run a skin site called WinCustomize.com. It is immensely popular. With well over a million unique individual visitors each month, it is one of the busiest websites on the Internet.

The site works as follows: Graphics designers and artists submit their themes, skins, icons, wallpapers, and other items that can be used by various programs to change the look and feel of Windows. WinCustomize provides them with secure, reliable hosting for their work in the form of disk space and bandwidth.

This in turn attracts users who are interested in doing cool stuff with their computers. They download the various programs (or use what comes with Windows) and then download these themes, icons, skins, and wallpapers and apply them to their system.

WinCustomize is funded by Stardock. Stardock makes its living developing software like Object Desktop which is made up of WindowBlinds, DesktopX, IconPackager, ObjectBar, WinStyles, and more. People buy this software which costs between $8 and $50.

What Stardock gets out of WinCustomize is a reliable website for its customers to go and get more stuff and encourage people to create more cool stuff for customizing Windows. And because the site is so popular, it attracts new users, some of which purchase its software.

Unfortunately, WinCustomize suffers from the classic “free rider” problem. During a recent server upgrade, the site disabled downloading for non-contributors (people who weren’t in the database as being a Stardock customer and had standard access – i..e. non-uploaders). It turned out that over half the total bandwidth consumed disappeared. Bearing in mind that free riders could still browse the site, which makes up quite a bit of bandwidth use, this means that most of the expenses of WinCustomize are used by free-riders.

Any time you try to tighten things on free-riders, you inevitably create a fire storm because people start accusing WinCustomize of trying to charge for skins and themes made by other people and freely submitted. Which it isn’t.

So here’s a better analogy. WinCustomize as a big old superbowl party:

Bob decides to throw a great big superbowl party for his friends. He has a big old 60 inch TV for everyone to watch the game on and plenty of couches and such. He’s also providing lots of beer, soda, and other drinks. In the invitations, he included a note that people should feel free to bring over food to eat.

Word on his party spreads far and wide. As the kick off time approaches, tons of people start showing up. Most of whom bring no food at all. But they sit down and start making themselves at home. The beer is quickly consumed, the pop is quickly running out.

Other people show up who do bring some pop and beer and food and freely share it with others. But by the time kick off time comes, the place is jammed. No one else can fit in the apartment and many friends can’t even get in as a result. The drinks run out and hardly anyone can even see the TV despite its enormous size.

So the next year, Bob decides that everyone who wants to come has to pay $2 to get in. The idea is that the $2 will go for buying more beer and soda and help pay for the massive clean up after the party. But it also, he hopes, will keep so many free loaders from just showing up so that the number of people who actually come can comfortably fit in the apartment.

But as soon as he does it, some of the free-loaders from the previous year start complaining about how “Greedy” Bob allegedly is. They accuse Bob of trying to charge people to watch the superbowl (even though they can go to any number of places to watch it). They accuse him of trying to make money selling the snacks that other people are freely bringing to the party (though they themselves weren’t planning to bring any snacks). And ultimately they huff and say “Well fine, I won’t come to your super bowl party, I’ll show you!” (as if this is somehow a problem).

WinCustomize isn’t trying to make money off of the food other guests are bringing. And it’s not even trying to make money off of the game itself. All it’s trying to do is find a way to help pay for the drinks and clean-up and discourage so many free-riders from showing up so that people who honestly want to contribute to the community can fit into the apartment.
21,282 views 81 replies
Reply #1 Top
Great analogy.

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Reply #2 Top
I agree with your analogy, but because the free riders being able to browse the site alot of those free riders also become paying customers. If Bob didn't give out all the sodas and chips to the party crashers and only allowed them to look at the big screen TV through the window he may not have had that problem. If you are a paying customer you should get perks here just as Bob's invited guests should get a good seat, sodas & chips.

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Reply #3 Top
Crystal clear


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Reply #4 Top
From my heart, I'd just like to say, "Thanks Bob!"

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Reply #5 Top
/me thinks everyone should pay a few bucks so Bob can get his party catered next year and save himself all the fuss and trouble.

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Reply #6 Top
Hmmm I dunno about that analogy, cuz Bob should not invite ppl unless he can back it up himself...
but then again it depends on how you look at it right?
Reply #8 Top
I mean this has been the whole prob over here to begin w/ (mind you I just skimmed it of course I will have to come back later to dissect your post) hehe

but I've always felt in regards to "all" the skinning sites, nobody should put one up unless they themselves can back it up (you don't invite ppl unless you can back it up, or what kinda party invitation is that?)
Reply #9 Top
What constitutes an actual 'invitation' anyway?

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Reply #10 Top
maybe I'm backwards but if I have a party and invite ppl, I don't expect them to pay for the food...
Reply #11 Top
the invitation is the links all over the net, that intice ppl to come...
but anyways, me will be quiet this subject get rehashed over and over again.
Reply #12 Top
Hmm. I don't either, Doreen but I often ask everyone to bring something they made or can buy. That's what makes parties fun is when everyone contributes a little something!

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Reply #13 Top
Ever hear of BYOB?

I've done a few keggers and usually everyone chips in a few bucks toward the keg

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Reply #14 Top
Ah Doreen...don't be quiet...it's nice to hear from you on the boards!

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Reply #15 Top
I know, I know, but remember most parties you are invited to don't sell the paper plates you eat on either...
(I think I'm tired) hehe

anyways, Brad is not doing too bad if he can't afford the guest coming to his party he should make it pay at the door to enter nightclub stuff...
(or shut it down)
Reply #16 Top
One thing I think WOULD be nice is for genuine Stardock customers to have a 3 year 'access' pass to WC or something even if they don't renew so they can still download skinz for their older Stardock stuff. But that might be a lame idea. Just throwin' it out.

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Reply #18 Top
Thanks Angela, me has been a lil busy but plan to drive ppl nuts on the boards again this coming week... hehe
How are you? hope you're doing well
Reply #19 Top
Shut it down? PERISH THE THOUGHT!

But your point isn't a bad one.

There are PLENTY of pay sites that don't allow access until the tenders are tendered and they seem to succeed and if only Stardock customers had access here it might make it a lot easier on the bandwidth.

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Reply #20 Top
If so many people didn't like Bob's parties.
Bob wouldn't Have a problem.
But Bob puts on such great parties that now Bob has to Buy a bigger House or cancel His parties.
I like Bobs parties so much ,Bobs a fun guy,that I am willing to Help Bob Build a bigger house.
Bob told me How I could Help and I rushed to Do my part.


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Reply #21 Top
Doreen, I've wondered where you've been you busy lil' purdy girl you!

I'm doing fine, thank you. I hope you are doing well despite your hectic schedule!

/me looks forward to Doreen driving people nuts so she's not the only one!

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Reply #22 Top
From what I read, Bob did say to feel free to bring some goodies. So when more people show up with nothing the resources run dry very quickly. So how do you replenish them? I've noticed that people don't appreciate getting everything for nothing, especially the modern generation. They have so much they don't know what to do and things are just thrown all over.

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Reply #23 Top
ph00ey Bob is Brad

Nice post Iben

Build it and they will come...

and then you hafta keep building and building and building cuz they keep coming!

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Reply #25 Top
Brad was using an 'analogy'... silly!

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