The serial number is already registered to another account.

October 14, 2014 5:36 PM from

Hello.

Was trying to activate Multiplivity v2 on a replacement used machine. HD dead on previous box. I get the above error when trying to activate.

Also, I no longer have the two computers I had when I bought Multiplicityv1 ane v2.

I MAY have changed emails at one time to [email protected]. But bought with [email protected]

Thanks for your help.

user: [email protected]
lic: guess its best not to post Product Key

9,829 views 4 replies

Reply #1 October 14, 2014 5:41 PM from

Stardock Forums Top

Oops. meant v1.26.

I bought at v1.24

Reply #2 October 14, 2014 6:02 PM from

Stardock Forums Top

It would be best to contact support regarding this rather than handle it in the forums as you may need to provide additional information.

Reply #3 October 14, 2014 6:39 PM from

Stardock Forums Top

Thanks Neil, is that [email protected] ?

Good to still see you around, you helped extensively in the long ago past.

Reply #4 October 15, 2014 8:24 AM from

Stardock Forums Top

If you have already contacted us through email, we'll respond shortly. Alternatively you can submit a ticket here: https://esupport.stardock.com/index.php?/Tickets/Submit

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