Multiplicity3 (Re Solved)

Activations

I was trying to use my Windows 8.1 machine as a primary, and the software errored. It says the software is activated on another machine.

 

Do I only get one primary machine? What if I dual boot? Does each OS need it's own seperate activation/purchase?

 

I have submitted a ticket.

 

Ticket ID: AIL-115-96317

2,716 views 5 replies
Reply #1 Top

Red, I answered your ticket...  For the record, you would need to deactivate your Primary prior to promoting a Secondary (or making another a Primary). 

http://help.edgerunner.com/Multiplicity%203/Static/default.htm?deactivation.htm

Reply #2 Top

Thanks Sean. So only one primary then. Ok.

Reply #3 Top

OK, now what? I had to reinstall the OS where my primary was activated. Now I can't activate the primary. It tells me it's being used on another machine, again.

Come on guys, why does this have to be so hard?

 

Help!

Reply #4 Top

I have been told that there is a site somewhere to deactivate a machine for that scenario, but off hand I do not know what it is.

If you mail support they should be able to help you out though.

Reply #5 Top

I have emailed support. Thanks Neil.