Can't use hotkeys to switch computers in full screen apps

from Stardock Forums

I have been checking out the demo of Multiplicity for a couple weeks now. This is the first real deal breaker problem I have run into. 

I have two hotkeys enabled, one to focus my primary computer and one to focus my secondary computer. This works great when I have options enabled to prevent switching via mouse movements. I have tested all of the options in there and they work as they should. But, if I run a full screen game, Metro Last Light or The Witcher 2 for example, I am unable to use my hotkeys to switch computers. 'Always lock seamless switching' and 'When a fullscreen app is running' both have this problem. 'Unless shift is held down' works fine and what I have been using for now but is not ideal since lots of games require pushing shift for walking/running.

I have gone so far as to reinstall windows on both computers to remedy the problem. Rebooting all of my hardware, disable firewalls, virus scanners, etc... nothing helps with the problem.

In another game I tested, Transistor if I tap the hotkey for my other computer a few times it will switch, but the game will still be getting clicks from the mouse.

Otherwise I use Synergy and it works perfectly with the games mentioned. 

multiplicity
4,880 views 4 replies
Reply #1 from Stardock Forums Top

Wow, over a week and no response. I guess this is a sign not to buy this.

Thanks anyways guys. 

Reply #2 from Stardock Forums Top

Sorry for not seeing this before.  Generally it is better to contact support on questions like this so they can collect more information.

From the sounds of it hotkeys are being blocked when in a fullscreen app when you have seamless switching disabled?

I have a feeling that might be an oversight and switching for hotkeys is being restricted by the same settings that control the seamless switching.

 

Sins of a Solar Empire: Rebellion
Reply #3 from Stardock Forums Top

Any updates on this?

Also do you have a change log on your site? Seems a little shady, I can't find a single shred of update history.

Reply #4 from Stardock Forums Top

Quoting designgears, reply 3

Any updates on this?

Also do you have a change log on your site? Seems a little shady, I can't find a single shred of update history.
End of designgears's quote

I do not believe we have a customer facing update list currently.

The latest version of Multiplicity is 3.01 build 63 and we have a build 64 internally with some small tweaks.

In testing we have been able to reproduce the hotkeys not working in Metro 2033, but I believe the game is actively disabling global hotkeys set via the OS apis for hotkeys by requesting exclusive mode DirectInput.  Some games do this to prevent accidental hotkey presses switching you back to the desktop, usually for the Windows Key. but the option disables all hotkeys regardless.

The only other method is to use a keyboard hook and basically watch every single keystroke on the OS until you find the ones which are your hotkey.  This is not something we do currently as that is a very inefficient way to implement hotkeys, however we can look to see if it would be possible to add that as an option for those who switch while running fullscreen games.