Activation of fences

from Stardock Forums

 

I have purchased fence program but activation of fence is impossible.

So, I send e-mail to support team about a week ago and I got ticket ID from them.

I tried to access esupport.stardock.com as they informed but my e-mail address is invalid(this e-mail address is same as store.stardock.com)

In this case, Do I need to make additional account to log in? All other people are same situation as me?

fences
2,728 views 4 replies
Reply #1 from Stardock Forums Top

Your ticket is being replied to but it seems you are not receiving the responses. In that case, you can sign in here to view your ticket: https://esupport.stardock.com/index.php?/default_import/Core/Default/Index

The account for the support system looks to be under the same email your account here is under. If you need to reset your password, please do so here: https://esupport.stardock.com/index.php?/default_import/Base/UserLostPassword/Index

Reply #2 from Stardock Forums Top

Thanks for your reply.

I tried to reset my password and they said password reset e-mail has been send to my e-mail.

But there is noting in my mail box.

I can login all other categories(store, forums..etc) except support with my e-mail address and password.

Do I need to contact support team again?

Elemental: Reforged
Reply #3 from Stardock Forums Top

I manually changed the password for your support account. I sent you the details of it in a private message here. Let me know if that does not help.

Reply #4 from Stardock Forums Top

Now I can use support account and have confirmed ticket ID and rectified my problem.

I really appreciate your help.