Help - No Reply from Customer Support - Install Issues

Per everything I have read, there is a history of install issues with keys. Every post says to e-mail Stardock. I have, days ago. I got the automated response that basically says to not e-mail them again, or they will put you at the end of the cue again. I purchased Sins of a Solar Empire from Gamestop Digital Download. The key from GameStop will not work. HELP!!! I have a 13 year old that is very anxious to play this game.

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What is your ticket id?

SD is closefor the weekend but I will take a look when I get in.

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XHI-740-61867. What's more annoying is I got an e-mail tonight saying that Stardock has not had a response back from me in 72 hours. I was never asked to respond! I replied back as the e-mail said it would consider the issue resolved if I don't respond.

My husband was able to find a Key on the Impulse account. Why is this key different than the Gamestop one? The impulse one worked. My only concern now is updates. The instructions for installation help on the website said to use the GameStop key and had step-by-step instructions on how to do this.

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Quoting jelink1,

reply 2

Our records show we responded on the 28th of Feb.

Might want to check your spam filter but I'll have the agent respond again.

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