billing problem open over 24+ hours, still unassigned???

from Stardock Forums

 

There is a weird addtional charge on my credit card. Still unassigned and unworked??? Come on...credit card now frozen and I need to pay other bills...

 

发件人: Stardock Sales [mailto:[email protected]]
发送时间: 2013年2月6日 15:40
收件人: YAN Ting/Asst Mgr-CCIC Corp Comm/Shanghai/CCH/CN
主题: [SALES #UCF-589-71901]: inquiry about the billing

YAN Ting/Asst Mgr-CCIC Corp Comm/Shanghai/CCH/CN,

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   Ticket ID: UCF-589-71901
   Subject: inquiry about the billing
   Department: Billing & Sales
   Type: Issue
   Status: Open
   Priority: Sales

You can create a support account to check the status of or reply to this ticket online at: https://esupport.stardock.com/index.php?/default_import/Tickets/Ticket/View/UCF-589-71901

Kind regards,

Stardock Corporation

 

Hi there,

I purchased Fences 2.0 … on the price of 9.99 USD yesterday, below please find the purchase information.

There were 2 billings on my credit card. One is 62.31 CNY (which is exactly 9.99 USD) and the second is 2 USD which I don’t know about. I told the bank to froze the credit card until I confirm with you.

So what is your second billing?


fences
1,930 views 2 replies
Reply #1 from WinCustomize Forums Top

yanting2 ...hi.

I removed some of your post as you had included personal information best not displayed.

I will also move this thread to 'support' so the appropriate people can see and respond.

In regards to the additional fee listed I am only guessing but it is possibly a bank handling fee [currency exchange].  I get them with Amazon.com all the time...;)

Reply #2 from WinCustomize Forums Top

The $2 is an authorization (which is a temporary hold, not a charge). We do this check to verify that the information that you entered is the same as what is on the card (fraud check). This amount is dropped and not charged. The time it takes for it to drop off your card depends on your bank's policies.

Offworld Trading Company