What to do when you can't find your recently purchased game on the website?

from Stardock Forums

Hello there

 

I'm pretty new to this forum. But I have a question. I have recently purchased Galactic Civilatization II:Ultimate Edition.

The problem is: I can not find it linked to my account, neither in stardock central.

I have filed a ticket with support about this. I have been waiting several days now and there is no reply from support yet.

Can someone please tell me what my options are? Because I have read I best should not push my ticket.

 

Thank you

 

Maskedghost

3,499 views 9 replies
Reply #1 from WinCustomize Forums Top

Where did you buy it? The Stardock online store?  Steam?  Gamestop?

You can post your ticket number here.  Just don't send in another ticket or it will send you to the end of the line.

Reply #2 from Stardock Forums Top

I bought it in the online store.

Here is my ticket number NTK-965-73325

Thank you for responding.

They have yet to post an answer.

Ticket posted on 29/01/2013

Ashes of the Singularity II
Reply #3 from WinCustomize Forums Top

Someone from Support will probably see this post and respond, MaskedGhost. I know it's easy for me to say, but be patient for a bit longer.

Reply #5 from WinCustomize Forums Top

Typically it's an issue due to different email addys used...between a purchase and a login...

I'll nudge support in this direction for you....though at the moment it's a bit late at the office...;)

Reply #7 from Stardock Forums Top

Problem Solved.

Today I finally saw that they linked the game to my account.

Looks like the only thing I needed was patience, and a lot of it xp

You can close this thread now

Thank you Forum members and Stardock Employees.

Reply #8 from WinCustomize Forums Top

No problem, lad...it's what we're here for...:)