elemental wom

I just recieved Elemental WoM this Christmas.  I have installed the game.  I installed impulse now.  I have not had internet access for a few weeks due to router outage.  I have just replaced my router.

Impulse Now just opened when I clicked on Elemental.  I attempted to set up an Impulse Now account.  I selected a name, the email and a password.  The next screen asked if I would like to register my Elemental WoM game so I typed in the registration number that came with the game manual and disk.  It told me the serial number was invalid, and would not finish my account setup.

I closed the application and reopened it to create an account, after entering the same information it would not create the account because the username was in use.

I asked it to search for an account with the email I had chosen and it could not find an account with my associated email.

I am not sure what to do next.  I would like to update the game.