Support waiting time

from Stardock Forums

How long do support take to reply to tickets, i sent one on the 2'nd and have had no reply. I bought Fences 2 but accidently input my email as hotmail instead of outlook (so use to useing hotmail!) but i do not own the email i input.

3,055 views 8 replies
Reply #1 from WinCustomize Forums Top

Look in your email 'spam' and 'junk mail' folders.

Also, Support generally gets to help requests within 48-72 hrs... depending on the load of help requests.

Don't answer the 'auto-reply'. Keep it as it bears your ticket number. Wait until hearing from a real person before responding.

On the support page, https://www.stardock.com/support/?from=nav

There's a "Join chat" section on the left. That can access quicker help generally between 9 am and 5 pm EST, M-F.

Reply #2 from Stardock Forums Top

I always check my junk/spam folder but nothing there, just have to wait i guess.

Thanks for the reply.

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Reply #3 from Stardock Forums Top

Can you post your ticket ID for me?

Thanks

Reply #5 from Stardock Forums Top

Respomded

Reply #7 from Stardock Forums Top

You should be set now.

You can access your registrations and download links by logging in with your Stardock account at https://store.stardock.com/myaccount/products or installing through Stardock Central (currently in beta but available at https://www.stardock.com/products/stardockcentral/ ).