Issue with purchasing subscription / no response from sales

My subscription expired the day I purchased it

from Stardock Forums

Hello

On November 13, 2012 (This past Tuesday), I purchased a one year subscription for Object Desktop via the stardock.com site.  I received a confirmation email of the purchase from [email protected].  That's when I noticed that the expiration date in the receipt was 11/13/12. So basically, that's a zero day subscription.  In the My Accounts > My Downloads section, it has the same thing.  Stardock Central cannot find the subscription.

 

I opened a ticket via your support system under the Billing and Sales section.  The ticket # is WMS-224-36540  It remains unassigned as of this morning, and I have received no contact from Stardock.


Before I go an ask American Express to void the transaction, I figured I would ask for help via this channel.  If anyone from Stardock is able to assist, it would be appreciated.  I can PM you with the transaction ID and other details as needed.  


Thanks

Raj

1,687 views 3 replies
Reply #1 from WinCustomize Forums Top

It looks like something went wrong in the DB.  You should be fine now though.  I've escalated to the DBA to see what happened..

Sorry about the delay.

You can access your registrations and download links by logging in with your Stardock account at https://store.stardock.com/myaccount/products or installing through Stardock Central (currently in beta but available at https://www.stardock.com/products/stardockcentral/ ).

Reply #2 from Stardock Forums Top

shoot, i have the same, but then a cpuple of min ago, the same issue.

 

order nummer 2317824

Ticket ID: FGN-526-76757

my email for the ticket is {something removed by ZubaZ}

Siege of Centauri
Reply #3 from WinCustomize Forums Top

ikku . . The address you posted is not the one associated with your account Might want to log in with the .org one.

Otherwise, I fixed the issue. Let me know if it's not working for you.