Why can't I download themes and dream scenes for products I ordered at Stardock?

from WinCustomize Forums

Can someone please tell me how to download them? I have bought many Stardock apps, including Deskscapes today, and I am told that my downloads are exceeded?

1,909 views 6 replies
Reply #1 from WinCustomize Forums Top

Log out, clear cache, log back in.

Reply #2 from WinCustomize Forums Top

The account you are logged in with here has no products associated with it.  Do you have another account you purchased with?

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Reply #3 from Stardock Forums Top

If need be, you can send [email protected] an email with any email addresses you may have used, and we can track down where the issue is.

Reply #4 from WinCustomize Forums Top

Thanks for the replies everyone.

As far as I know I registered on Wincustomize with the same email account I used to purchase many of the Stardock products? I'll log out and try registering again to doublecheck.

I sent an email to Matt and hopefully we can figure this out.

Reply #5 from WinCustomize Forums Top

I think I figured it out, I used a different email address at some point to register (I apparently forgot my usual email login) so thanks again for your help, I really appreciate it :)

Reply #6 from WinCustomize Forums Top

Quoting robert, reply 5
I think I figured it out, I used a different email address at some point to register (I apparently forgot my usual email login) so thanks again for your help, I really appreciate it
End of robert's quote
Good news!