Sending tickets to support AND sales?

from Stardock Forums

I sent an SOS ticket to [email protected] , but I'm wondering if it should have gone to [email protected] - Anyone know... if I send another ticket to support, will it just kick back my sales support ticket? lol Hope that makes sense...

I'm a new Stardock customer, wishing a knew where my products were... especially since Paypal shows a charge, but the order receipt page link that (I assume) is supposed to show what I ordered instead of just how much is blank. No email to my registered address or my (now registered) Paypal address -and when I try to see my product registrations, there's nothing there. I did manage to do a registration transfer, to merge my Paypal and account address together, but when I try to retrieve serial numbers, I get a "Lookup Failed" error.  X(

It's almost a repeat of this person's post (https://forums.stardock.com/409385)...

I hardly ever whine; I hardly ever fret when it takes awhile to get programs... but darn it... It's Object Desktop, Object Dock AND Wincustomize subscriptions!  :drool:

Ya'll basking in the glory of customized desktops, go ahead - brag away... OR... have pity and give me some ideas of what I need to do?

 

1,132 views 4 replies
Reply #1 from WinCustomize Forums Top

I sent an SOS ticket to [email protected] , but I'm wondering if it should have gone to [email protected] - Anyone know..
End of quote

Tickets will end up with Stardock support in either case.

Just be sure to wait until you hear back from a support tech before you respond again. Otherwise you could lose your position in the support queue.

Post your ticket number here for reference.

 

Have you tried checking this link to see if your purchases are there?  -  https://store.stardock.com/myaccount/products

Reply #2 from Stardock Forums Top

Tickets will end up with Stardock support in either case.

Just be sure to wait until you hear back from a support tech before you respond again. Otherwise you could lose your position in the support queue.

 

Thanks for your reply, Hankers - I thought that might be the case... glad I asked!

 

Ticket ID: KPP-809582 

 

Have you tried checking this link to see if your purchases are there?  -  https://store.stardock.com/myaccount/products

 

I'm sure I've worn out the login and product pages. If you see signs of wear and tear on them, it's my fault. lol It's a no go. I keep seeing "no registrations found". Just in case, I've checked both accounts that the registrations could possibly be on, but nothing.

The Political Machine 2024
Reply #3 from WinCustomize Forums Top

Looking into this now.  :)