Secondly, I do not see any record of the pre-order in my Stardock or Impulse accounts, is this normal?
Yes, until it is charged it is just a queued sales order, so there won't be any registration to put on your account until it does get charged.
Typically we charge when something is made available (which may be either the final game or a beta in the case of a pre-order). If you have any questions about that, please contact [email protected] and they should be able to help.
