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Customer service, the Soup Nazi, & an Impulse/Object Desktop question

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Customer service, the Soup Nazi, & an Impulse/Object Desktop question

from WinCustomize Forums

Any Seinfeld fans out there that remember the Soup Nazi episode?  Stardock tech/customer support has a good thing going by following that model.  Any questions or complaints out of turn and it's back to the end of the line for you.  My wait in line was 5 days.  I'm an old fart, so by that time I had forgotten what my problem was.

Or maybe I'm just not understanding what it says in the "MULTIPLE REPLIES TO A TICKET WILL DELAY YOUR RESPONSE TIME" paragraph in the support ticket email...

And then at the bottom of the ticket the "Please do let us know if we can assist you any further" throws me again.  What avenues of reply are we allowed/not allowed to contact them further by & not get sent to the end of the line ?

If you don't know what I'm talking about, it's not important, I'm only half joking.

-------------------------------------

But joking aside, here's my question-

Is there anybody out there who is running Object Desktop without Impulse ? 

More specifically: 

Anyone who had Impulse installed so they could download Object Desktop & install it (either in pieces or as a whole, I don't yet understand it),
and then not just disabled Impulse but completely removed it either with a built-in uninstaller or with an external uninstaller such as Revo ?

I don't want Impulse on my machine at all & having mistakenly purchased Object Desktop am trying to decide if I want to download & install it or
'return' it & take the 75% refund Stardock support says I'm eligible for.  Whether or not I can completely get rid of Impulse while still having a functioning OD at the same time will influence my decision.

Thanks for any feedback.   |-)            Hmmm, no 'Preview Post' button here ??   Sorry if this comes out badly formatted...

 

11,394 views 28 replies
Reply #26 from WinCustomize Forums Top

Hmmm, I see the Stardock Karma detector is still saying I have 0 karma.  I've known for a long time I had bad Karma, but 0 ?

Must be why I had trouble w/Impulse.  ;)

I noticed:

Quoting Jafo, reply 22
The reality is that you [or others] will have experienced the 'shit that happens'
End of Jafo's quote

Quoting Jafo, reply 22
The fact it fucks up now and then
End of Jafo's quote

Are we supplicants allowed to cuss in this forum, too?  I've always wanted to cuss in a forum, but restrained myself because I thought it would break forum rules & I'd get kicked out.   ;)

Quoting scorpNZ, reply 16
How does one mistakenly buy objectdesktop ?
End of scorpNZ's quote

That's a good question.  And it lies at the heart of why the Stardock forum has been blessed by my presence. 

I made a big mistake by shopping for software when I was very pressed for time.  I was looking for a utility to add an extra taskbar.  I googled & googled & couldn't find a thing.  When I was just about to give up, I found a brief mention of ObjectDock.  I checked it out, & quickly tried out the free version.  I had it up & running in about 3 minutes (hint, hint: now THAT'S the way buying software online is supposed to work!).   ;)

I was impressed with ObjectDock, & decided to sign up.  Upon my return I saw Object Desktop, saw all the stuff it included (& it said something like "and lots more!"), & thought, well, I can get all this other stuff and ObjectDock too for $50 which is only 30 more than the 20 I was about to spend on ObjectDock.  Well, as you know, ObjectDock is not included in Object Desktop.  Things then went from bad to worse when I hurredly tried to download ObjectDesktop, failed miserably, and so on and so forth.

It was my own #$%^@ fault for not shopping when I had the time to read the fine print.   X(

                       ^

                        |     <---- (an attempted & failed up arrow) (ed. ny)                   

                        |
 ( How I cuss on forums...   Can't I say 'damn' just this once?!?  ).      <----  Hmm, this emoticon is broken (1 tear guy).  :X

 

 


 

Reply #27 from WinCustomize Forums Top

Quoting netyam, reply 26
Are we supplicants allowed to cuss in this forum, too? I've always wanted to cuss in a forum, but restrained myself because I thought it would break forum rules & I'd get kicked out.
End of netyam's quote

Yes.  Sometimes a 'cuss' is simply more expressive than other more eloquent and more politically correct social niceties.

The line is drawn at gratuitous usage, however...;)

Elemental: Reforged
Reply #28 from JoeUser Forums Top

As well as at gratuitous usage of 'gratuitous'. :*