Space priates and zombies Cannot write license file

from Stardock Forums

Hi, im not sure if this is the correct section but i couldnt really find a fitting area to post so my apologies.

I recently bought  the game space pirates and zombies from th impulse driven system and downloaded it. When loading up it asks for a key so input the correct data and says that it cannot write the license file. I've tried everything to get it working i've contacted the creators of the game and while they find a fix for it they said I should contact stardock in hope you can shed some light onto this. I have tried everything from removing AV and firewalls to running as admin, compatibility mode etc and nothing seems to work.

any help would be appreciated.

1,497 views 4 replies
Reply #1 from Stardock Forums Top

This is what the activation log says:



Application start: 2011-5-10 7.54.18

Silent mode

Mode 2

WARNING: Directory creation error: 183

Submitting activation request...

Download: success

Result parsing error (5)

Error activating the product

Please ensure the serial number entered is associated with the email you used. Try to activate the product again. If using Impulse you can right-click on the product and re-activate. Include this log file if contacting support.

Reply #2 from Stardock Forums Top

The other log says this.

Application start: 2011-5-10 7.54.12

Silent mode

Mode 1, short info

Submitting activation request...

Download: success

Result parsing error (5)

Error activating the product

Please ensure the serial number entered is associated with the email you used. Try to activate the product again. If using Impulse you can right-click on the product and re-activate. Include this log file if contacting support.

Ashes of the Singularity II
Reply #3 from WinCustomize Forums Top

ryanbailey71:

My best suggestion is that you get on with an email to [email protected] for professional advice in solving your problem. You might get help if a support person sees this thread, but the email will ensure that. Enclose all the details you mentioned above and attach any receipt you should have received.

Don't answer the auto-reply. Wait for a support person to email you. Otherwise, your request for help will get kicked to the back of the queue.  

Hope this helps. 

Reply #4 from Stardock Forums Top

I've tried but It's coming up with an internal server error every time, I cant send it via the ticket system. Guess i should try just a straight up email