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DrKillemQuik
DrKillemQuik
Join Date 08/2009
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download help

January 13, 2011 10:32:45 PM from Stardock ForumsStardock Forums

i bought entrenchment over a year ago and now im on a new pc. i downloaded sins of the cd and logged into impule looking for the entrenchment upgrade but it wasnt there. i tried the serial retrieval process but it sends me an email saying i can download sins not entrenchment. when i looked at the email more it says i bought the game + box. i bought my copy of sins from walmart. i bought the upgrade from sinsofasolarempire.com

i also used the support ticket but noone responds to it.   id like to keep playing entrenchment, those star bases are cool, can anyone help me out?

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DrKillemQuik
Kitkun
Join Date 06/2008
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Reply #1 January 13, 2011 11:22:29 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

If you didn't receive the auto-reply from Support, check your spam folder. Might've got sent there by mistake.

Also, is the email you registered Sins under different than the one you bought Entrenchment under? You might have ended up with more than one account.

 

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DrKillemQuik
DrKillemQuik
Join Date 08/2009
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Reply #2 January 14, 2011 1:19:36 AM
from Stardock ForumsStardock Forums

yes i did but in that email it said i purchased the game+ box instead of saying i purchased entrenchment. i bought the actual game in a walmart and its saying i bought it online, i bought entrenchment online not the game. i tried the serial retrieval for both email accounts i use and its not registering that i bought it, i only use 2 emails...

 

yes i used the support ticket but 7 days and no reply

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DrKillemQuik
Kitkun
Join Date 06/2008
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Reply #3 January 14, 2011 5:58:06 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

No auto-reply either? Not even in spam folder? If so, then they probably never got your email at all.

 

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DrKillemQuik
DrKillemQuik
Join Date 08/2009
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Reply #4 January 14, 2011 11:09:51 AM
from Stardock ForumsStardock Forums

  yes i got the auto email ..... read my second post where i said i got it but it said i downloaded something i didnt.....

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DrKillemQuik
DrKillemQuik
Join Date 08/2009
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Reply #5 January 16, 2011 7:30:10 AM
from Stardock ForumsStardock Forums

is there a forum moderator that could help me? noone checks support tickets

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DrKillemQuik
myfist0
Join Date 01/2010
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Reply #6 January 16, 2011 10:02:08 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

if you try to make a new ticket you are moved to the bottom of the pile and the moderators are rarely heard from accept in the technical section. 

Here is the moderators for the tec section found at the bottom of each forum section.

Zoomba (Email/Pm)   Yarlen (Email/Pm)   kryo (Email/Pm)

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