Elemental Activation

from Stardock Forums

I'm posting here after submitting a ticket to customer support on January 8th with no response and sending an email to support several days ago with no response. 

After using Impulse to update my game, I now get a 'Product Activation' pop-up box on my screen when I attempt to open the program.  I type in my email address and product serial number and click 'Activate' and after a moment or two I get another pop-up message that says 'Product Activation could not write the activation signature'.

I've tried starting Impulse normally and as an administrator in Windows 7 and it makes no difference either way.

Please help.  (I did try downloading and running the registration fix file listed in the tech support area already and it didn't make any difference).

I've never had this many problems with a game system in my life.  I'm getting very frustrated with this entire Impulse application folks.  You're about to lose a long-time customer.

Listed below are details of this Ticket.

   Ticket ID: JBE-714240
   Subject: Elemental Activation
   Department: Activation / Account
   Priority: Support
   Status: Open

 

3,493 views 2 replies
Reply #1 from WinCustomize Forums Top

The 8th was on a Saturday they won't see email till monday & you'll be in a queue then you mention re emailing support several days ago ? odd that! as it's only the 13th now or the 12th depending where on the planet you are ? that would put you back again,my understanding is once you submit a ticket don't send again otherwise you get put to the back,yeah well anyway hopefully someone will see this & sort if for ya & better explain how their procedure works

Reply #2 from Stardock Forums Top

scorpNZ,

Any company that can't return a support-related email or ticket within 12 business hours doesn't deserve my business, period.  

Elemental: Reforged