WW2 - Time Of Wrath serial number issue

from Stardock Forums

  I downloaded and installed WW2 - TOW and when I go to launch the game it brings up a pop-up window that asks for the serial number.  When I input the serial number, it automatically closes and re-loads the same pop-up.  I have uninstalled the game, rebooted the computer, downloaded the file (again), installed, but still get stuck on the serial number pop-up window.  The serial number I'm using is from the payment confirmation email I received and from the Impulse 'View Serial' tab (both numbers are the same).  I've manually inputted the serial number and have tried the 'Copy to clipboard' option.

  I opened up a support ticket on the 7th but have not yet received a reply or acknowledgment.  Has anyone seen this before or offer some suggestions? 

Thanks....

4,871 views 6 replies
Reply #1 from WinCustomize Forums Top

Please post your support ticket number.  You only need to send in 1 email as the tickets are replied to in a first come basis and any additional email will move it back in the queue.  I will try and forward your ticket number (after you post it here) to support tomorrow morning (Monday) when they return to work.

Reply #2 from Stardock Forums Top

Ticket ID: TRX-870278

 

Thanks for your help!

TouchTasks - Access tasks with ease on Windows touchscreens.
Reply #3 from WinCustomize Forums Top

You can also try this to see if it helps fix your issue -

Try closing Impulse and running the following file:

http://sd.stardock.com/curthendzell/fix_registrations.reg

Make sure to follow the link in Internet Explorer, as other web browsers will not handle the file type correctly.  Once you follow the link, save the file and double click it to apply it.  Then relaunch Impulse.  You will need to re-login with your username/e-mail (either will work) and password.

Reply #4 from WinCustomize Forums Top

I have responded to your ticket, though I'm posting the fix here as well in case someone else has the same problem:

This problem occurs with this game on machines running Windows Vista/7.  Please navigate to where the game is installed (typically C:\Program Files (x86)\Indie Games\WW2 - Time of Wrath) and locate the file named ww2.  Right click on it and choose 'Run as administrator'.  Paste in the serial for the game.  The game should now accept it and you will be able to play.  Going forward you can run the game normally.

 

Reply #5 from Stardock Forums Top

Quoting Rosco_P, reply 4
I have responded to your ticket, though I'm posting the fix here as well in case someone else has the same problem
 
End of Rosco_P's quote

Thanks, I had the same problem, found your post and now it works! :)

Andreas

Reply #6 from Stardock Forums Top

Thanks for the info. I had the same problem and as soon as i read the post i slapped myself as this is a fairly common problem wiith win7 although it usually comes up with a pop up automatically but not with this.

Anyway just a note to say thanks for posting it.