Server Maintainence Status Report

Right now the libraries are down for most users. In preparation for the launch of SDCentral, we are creating redundant servers (i.e. east coast, west coast) for users to obtain our software from.

But doing so is a very slow process since there is so much to transfer. As a result, bandwidth is at a premium. Added to that, Stardock is launching Galactic Civilizations (https://www.galciv.com) which is further using up our limited bandwidth capacity as well as pushing our SQL databases to the limit.

We hope to, in the next 48 hours complete the transition and then try to reconcile the increased SQL server activity.

During that time, only Stardock Customers, WinCustomize subscribers, and users with Apprentice access or higher (mostly authors) can access the libraries.

If you are currently logged on anonymously and have purchased Object Desktop or WindowBlinds or any other Stardock product, you can create an account and then tie your account to your Stardock account (the one created for you when you purchased any of our software) and you will be able to access the library. If you don't have Object Desktop and would like to use this opportunity to get it, visit https://www.stardock.com/order.asp

Alternatively, you can purchase a WinCustomize subscription by going here: https://www.wincustomize.com/store/

I realize some people will object to this. The problem is that right now, we just don't have the bandwidth to get done what we need to do. And since 90% of our bandwidth is consumed by non-logged on users or users who are not customers, it is the logical to disable that and allow those who are actually the ones who pay for the bandwidth to continue to download the skins and themes which still enables us to finish the file transfers from Atlanta to California servers.

We apologize for the inconvenience. Within 48 hours we should be back.
8,864 views 20 replies
Reply #1 Top
Brad, before any comments from anyone who doesn't understand the reality of this site and Stardock, I want to thank you, the admins, and MANY skin artists that have enriched my life by sharing your/their talent with the masses.
Reply #3 Top
Thanks guys. I really feel very bad having to have the libraries down at all for anyone.
Reply #5 Top
It's free to create an account.
Reply #7 Top
Echo all the positive stuff above. Good work guys
Reply #8 Top
Being from the west coast all I have to say is cool!!!
Wonderful site with wonderful artists and now even faster downloads.
Reply #9 Top
more servers!
Reply #10 Top
As long as the aftermath isn't like the last time something similar to this had to happen! ^_^
Reply #11 Top
reasonable process. thanks for the heads up. looking forward to many more years.

Reply #12 Top
Very reasonable. Us non-stardock customers are appreciative for this wonderful site and all the things it has to offer.
Reply #13 Top
Completly cool, the only thing that would've bugged me is if you didn't say anything about the down time, but since you did, it's all good.
Reply #15 Top
Hopefully sometime tomorrow.
Reply #16 Top
I realize some people will object to this. The problem is that right now, we just don't have the bandwidth to get done what we need to do. And since 90% of our bandwidth is consumed by non-logged on users or users who are not customers, it is the logical to disable that and allow those who are actually the ones who pay for the bandwidth to continue to download the skins and themes.

SO IF YOU CONTRIBUTE TO THE SITE BY BUYING PRODUCTS YOU CAN USE THE LIBRARIES.........IF YOU ARE A CONTRIBUTING AUTHOR WHO UPLOADS SKINS FOR PEOPLE WHO ARE BUYING YOU ARE OUT OF LUCK???????????????

SOUNDS LIKE IT.....MAYBE I'LL START GOING TO DEVIANTART.COM AND CONTRIBUTING TO ANOTHER CAUSE.
Reply #17 Top
hhmmmm im not sure u seem to get it, the servers are under maintence right now. Libraries are being moved around, so there limiting to those who have paid or contributed. There under maitnce so others can have faster access.

I fully support you brad keep up the great work!
Reply #18 Top
My First time My First day... ok... library is down...
btw i have a question...

When will it work again? 5-10 hours from now or what?

thanks..... >
Reply #19 Top
Mechanic, I have increasd your access due to your contributions of your Media Player skins.

Generally speaking, most skin authors do have access to the libraries but it isn't automated.
Reply #20 Top
ok, good news. The libraries are back online!