Recieved Serial number but can't find Download

from Stardock Forums

I purchased Need for Speed and I recieved the serial number by email. It also gave me a link to the Impulse software that I guess you have to use in order to get the downloads but when I login to Impulse I cannot find the download anywhere and the game is not listed in the register product section. This has to be the most ridiculous and frustrating setup I've ever came across when buying online games. Thanks:)  

1,945 views 7 replies
Reply #1 from WinCustomize Forums Top

If you logged into Impulse with the email and password used when you purchased the game it should appear under the 'My Games' tab.

Reply #2 from Stardock Forums Top

As long as you sign in with the same account you signed in here with, you should find it in the 'My Games' tab.

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Reply #3 from Stardock Forums Top

Hey thanks!! I checked account sign in info and it's all correct. They sent me a link to install a patch which I did but still nothing. In the drop down list for game registration, there is every game there that they sell except for Need for Speed Undercover which is the one I purchased. There is a 'My Software" folder which has a cople of free apps in it but I do not see a "Game" folder anywhere. I have tried uninstalling and reinstalling Impulse but still the same results! It updates fine and everything so I don't understand why my game is nowhere to be found. I have the frikin serial number but no game to add it too. Isn't it usually the other way around LoL. Well I'm just gonna have to ask for a refund and if they refuse I'm just gonna have to report this as fraud to Paypal because that's what rhis is starting to look like. Thanks again for your help:)

Reply #4 from Stardock Forums Top

well I just checked and a "My Games" tab has finally appeared with 5 free demo games in it but still no Need For Speed Hmmm LoL

Reply #5 from WinCustomize Forums Top

I'm just gonna have to report this as fraud to Paypal because that's what rhis is starting to look like.
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Would you happen to have a different email address for your PayPal that isn't the same as your Stardock user ID? If so you will need to transfer the registration to the login you use for Impulse.

https://www.stardock.com/support/registrations/

There is no fraud at all.

Reply #6 from Stardock Forums Top

sorry just frustrated LoL I feel as if I had purchased and downloaded this game from the first web site I found this game on, I would be playing now. I picked Impulse because it said fast an easy downloads LoL. Yes it's the same email address. They have even sent me the Username and password just to check and it all matches up. Thanks:)

Reply #7 from Stardock Forums Top

Try closing Impulse and running the following file:

http://sd.stardock.com/curthendzell/fix_registrations.reg

Make sure to follow the link in Internet Explorer, as other web browsers will not handle the file type correctly.  Once you follow the link, save the file and double click it to apply it.  Then relaunch Impulse.  You will need to re-login with your username/e-mail (either will work) and password.  If that doesn't work, send an email to support@stardock, and we'll get things taken care of.