Grey Screen - Cannot Connect

I bought this game digitally, worst mistake ever, and went through all the trouble with not using my paypal e-mail address when I made my account.  Which is ridiculous.

Anyways.. During a game I got a grey screen and a fatal error box appeared on my Windows Start bar.  Now I can't log into the game at all.. Second night in a row where I've had problems that has cost me 2 or more hours of potential play time.  Anyone thinking about downloading this digitally.. DO NOT!!!! Worst service I've ever experienced in my entire life.

The game is great though... !!!!!!!!!!!!!!!I WISH I COULD PLAY IT!!!!!!!!!!!!!!!!!! heh...