Game will not start, really need help

from Sins Forums

I bought the game today at Best Buy and installed it. I tried to start it, but the screen just went black. No sound or images. Nothing happened, and my computer only seemed to respond to alt ctrl delete. When I did this, the task manager said the game was not responding, so I shut it down and tried again. I tried a good 5 times but it never worked. I then updated to 1.13, but it still didn't work. I even updated my video card drivers, restarted the computer, I did everything. It still will not work.

Anyone have any ideas? cause I can't return the game, and it doesn't work, no matter what I do.

technical
3,858 views 15 replies
Reply #1 from Sins Forums Top

Well......... the possible reasons could vary heavily depending on situation. Give some more info and you stand a better chance of actually getting responses.

(e.g.) Video card type/specs
 operating system
any usefull information that someone NOT sitting at your PC might not have access to.

 

Have you tried uninstalling, rebooting and then reinstalling and updating?

-_-

Reply #2 from Sins Forums Top

Crowsbane is definately right, need processor speed, OS and RAM at least

Ashes of the Singularity II
Reply #3 from Sins Forums Top

hm.. well didn't think to mention those because they exceed the recommendations. I use a 32-bit vista operating system. 2 MB of Ram, 2.4 GHZ , NVidia 8800 GTS graphics card (with the most recent drivers). Not sure what other information is necessary.

I've uninstalled at least 6 times now, restarted the computer several times, both with the game installed and uninstalled, and have updated the game three times with the same patch.  I even archived all the data using impulse...I'm relaly at loss

The first time I start it minimizes into the toolbar, then doesn't repsond. Each time after that it just loads up a black screen and still doesn't respond. Any ideas?

Reply #4 from Sins Forums Top

2 MB of Ram
End of quote

You mean 2 GB |-)

Are you able to play any other game? If you're not, it could be a virus, driver errors......

You might have problems with some other driver, go check them out in "device manager" ( I don't know if it's the same place with Vista, I have XP)

Also it could be that Vista you got. I think Vista is very unstable, that's why I use XP. I don't know, that's my opinion..........

Reply #5 from Sins Forums Top

ah yes, 2 Gb... And yes, I can play many other games on my computer.

I've never... and I literally mean never, had a problem playing games on this computer before. Vista works just fine for me... but thanks for the suggestions.

 

Still don't know what to do though.

Reply #6 from Sins Forums Top

You don't get a message about a minidump, do you?

Send an email to [email protected].

 

:fox:

Reply #7 from Sins Forums Top

Sometimes it takes a while for splash the screen to kick in - try pressing escape a few times etc... just in case....

Reply #8 from Sins Forums Top

yeah.. I didn't get a message about minidump, and pressing enter or esc didn't wor either... I sent an email to the support, but I don't think they'll get back until monday.

 

I tried starting it up and let it sit for over an hour, just to see if it took a ridiculously long time to load, but still nothing happened.

 

Once again, I appreciate all the help, but nothing's workin'.

Reply #9 from Sins Forums Top

Check for any proprietary software running in the background i.e. printer or web cam driver or optimization software, stuff like that might interfere with the game initializing, if there is nothing like that then it could be that critical files on your game disk are corupted, completely uninstall (manually delete installation folder after) then download the entire game off Impulse, if that doesn't work I'd guess your SOL

Reply #10 from Sins Forums Top

Try starting the game in windowed mode - there is an entry in the user.setting file.

Reply #12 from Sins Forums Top

oh, and you could also try running developer.exe, it's in the forge tools pack on the download page, it will show you every error as it occurs, might help you track it down if all else fails

Reply #13 from Sins Forums Top

well, good news everyone, finally got it to work.. now lets hope theres no other errors that pop up.

I used a lot of the suggestions youu guys gave me. Set the compatibility to windows XP service pack 2. I also checked run as administrator. I don't know if this is some redundant thing only in vista, but there were 4 seperate locations where I had to go to and check a ox saying the same thing to run as administrator. merely checking one wouldn't check the rest for some reason... weird..

 

Anyway. I also went to task maanger and closed all unnecessary applications...for some reason my vista software was trying to download updates from apple computers..... Vista must be really bad to try that, haha.

 

Anywway, thanks for all the help guys, see ya in game!

I usually use LordTommy or LordTommy33 as a gamertag.... or I like potatoes.

Reply #14 from Sins Forums Top

Anyway. I also went to task maanger and closed all unnecessary applications...for some reason my vista software was trying to download updates from apple computers..... Vista must be really bad to try that, haha.
End of quote

I told you, Vista sucks.  No offense guys, this is only my opinion. :blush:

I'm glad you got it to work now. Have fun :w00t:

Reply #15 from Sins Forums Top

Vista's not so bad if you don't mind customizing it.  Personally, when I get a new computer with Vista I immediately remove all propreitary software, and switch to manual all the services I don't absolutely need, or want.  End result, I love Vista and have never had any weird issues, even once I switched to 64-bit.