Rant and rave - Amazing, I'm a fan now

mad foaming praise for Stardock's Unequalled Customer Service

January 20, 2009 12:00 PM from

Just wanted to share an incredibly positive experience with everyone here about Stardock Customer Service and Support:

Bought Space Rangers 2: RotD from TryMedia with a coupon, linked off the publisher's website. I didn't know that Stardock had any other game aside from GalCiv, or hey, I'd have purchased it here, from previous experience with GalCiv. Played Space Rangers 2 for 11 days, enjoyed it enough to hunt for a sequel/expansions/patches. Discovered that Stardock offered the Space Rangers 2: Reboot, purchased, downloaded via this Impulse, and installed over the existing TryMedia Space Rangers 2 RotD installation.

Hmm... not working, so sent email off to TryMedia. No response. Well, lets try sending email to Stardock. Oh hey! Stardock has a Technical Support PHONE NUMBER! Called, got them on second try, they added the Stardock version of RotD to my Impulse account right off the bat without any hassles, no money down - amazing... Less than an hour after I tried contacting Stardock Technical Suppot I'm installing the original Space Rangers 2 and the expansion Reboot over top, and I have a really good feeling that they'll work together just fine. Still no response from TryMedia.

Kudos to you, Stardock, you're the first place I will look now when I have a "Buy another game" itch to scratch. You deserve my gaming dollars.

-Len

1,358 views 7 replies

Reply #1 January 20, 2009 12:13 PM from

WinCustomize Forums Top

$\o/$

Reply #2 January 20, 2009 12:19 PM from

WinCustomize Forums Top

What I said all along...SD has amazing, prompt and courteous service.

Reply #3 January 20, 2009 5:35 PM from

WinCustomize Forums Top

Yes, they are addictive

Reply #4 January 20, 2009 5:45 PM from

WinCustomize Forums Top

Reply #5 January 20, 2009 5:45 PM from

WinCustomize Forums Top

Another happy customer to put in a frame and hang on the wall! $\o/$

Reply #6 January 20, 2009 5:59 PM from

WinCustomize Forums Top

iamlenb ...good to see you're pleased....;)

Sadly it's the nature of the beast that complaints seem to need to have a voice more-so than praise....;)

Reply #7 January 23, 2009 11:59 AM from

Stardock Forums Top

Glad that we were able to help.

Welcome Guest! Please take the time to register with us.

Richer content, access to many features that are disabled for guests like commenting and posting on the forums.
Access to a great community, with a massive database of many, many areas of interest.
Access to contests & subscription offers like exclusive emails.
It's simple, and FREE!