bought entrenchment, cant get it back, help

January 7, 2009 6:27 PM from

Sins Forums

In late december I purchased Entrenchment and installed it no problems, game played without issue. Yesterday I did a fresh OS install, and once I had sins installed and updated, impulse seems to have no record of my purchase of Entrenchment now, and I have tried all the recommended things like manually trying to register it and nothing works, and I dont really know where to find the serial Im supposed to use for it either.

I tried using the item code, the invoice # and the transaction ID, none of them worked, and the e-mail confirmation i have is all i have, and those are the only numbers on it. Anyone know what I can do or can a Stardock employee reccommend a course of action? thanks in advance

technical

953 views 2 replies

Reply #1 January 7, 2009 10:36 PM from

Sins Forums Top

You've got a few options I believe:

1. Run Impulse. Click the blue circle with a question mark in the top right. Select 'Look up serial number...' to have your serial e-mailed to you.

2. Go to https://www.stardock.com/support/ and follow the directions there to retrieve your serial.

3. Contact [email protected] and follow their instructions.

Hope this resolves your issue.

Reply #2 January 7, 2009 11:12 PM from

Sins Forums Top

If Impulse doesn't recognize your registrations, you must not have logged in with the correct account

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