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Please go to C:\Program Files\Stardock\Totalgaming\GalCiv2 (or wherever you installed the game at), open the debug.err file you find there in notepad, and copy/paste the contents into a post here. This will give us some technical information that can help troubleshoot your problem.

Debug Message: Version v1.4x last updated on: Mon Oct 23 17:43:56 20067C55011E1536F4B82B8FDCDF30EA
Debug Message: GalCiv2 is activated.
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 12/18/2006, 20:01:31
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: YOUR-46E94OWX6A
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: HP Pavilion 061
System Model: PC109A-ABA A630N
BIOS: BIOS Date: 06/02/04 21:38:00 Ver: 08.00.10
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz (2 CPUs)
Physical Memory: 504MB RAM
Page File: 320MB used, 907MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce FX 5500
Manufacturer: NVIDIA
Chip Type: GeForce FX 5500
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0326&SUBSYS_00000000&REV_A1
Display Memory: 128.0 MB
Current Display Mode: 1024 x 768 (32 bit) (60Hz)
Monitor Name: hp f1703 Flat Panel Monitor
Monitor Max Resolution: 1280,1024
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.9131
Driver Date: 6/1/2006 16:22:00
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Realtek HD Audio rear output
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0880&SUBSYS_00000880&REV_0704
Manufacturer ID: 1
Product ID: 100
Driver Name: RtkHDAud.sys
Provider: Realtek Semiconductor Corp.
Driver Version: 5.10.0000.5296
Driver Date: 9/12/2006 19:27:00
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (sw vp): NVIDIA GeForce FX 5500
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 a6f257a0
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: * Collectors Edition *
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Documents and Settings\Owner\My Documents\My Games\GalCiv2\ships\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\Owner\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\CustomMaps\*.gc2map
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\Scenarios\*.gc2scenario
Debug Message: No custom map selected. Setting random galaxy size.
Debug Message: Creating Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Galaxy Size Set: 3 x 3
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Number of Unplaced Stars: 5.
Debug Message: Creating Random Map... Planets
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 22
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Done
Debug Message: Tried to enter unprintable character: 8
Debug Message: No files found matching mask C:\Documents and Settings\Owner\My Documents\My Games\GalCiv2\*.raceconfig
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\CustomMaps\*.gc2map
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\Scenarios\*.gc2scenario
Debug Message: Setting Game Options
Debug Message: Creating Civs
Debug Message: Terran Alliance: Intellence -> 30
Debug Message: Drengin Empire: Intellence -> 30
Debug Message: Altarian Republic: Intellence -> 30
Debug Message: Arcean Empire: Intellence -> 30
Debug Message: Torian Confederation: Intellence -> 30
Debug Message: Star Children: Intellence -> 30
Debug Message: Creating Civs... Done
Debug Message: Updating ZOC.
Debug Message: Updating ZOC.
Debug Message: Galaxy Create... Done
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 10
Debug Message: UIBeginGameHelper: New Game Started
Debug Message: UIBeginGameHelper: Mods are Disabled
Debug Message: Destroying ship Altarian Republic Colony. Orbiting: 0
Debug Message: Destroying ship Arcean Empire Colony. Orbiting: 0
Debug Message: Destroying ship Torian Confederation Colony. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: Random Event: End
Debug Message: First contact: Arcean Empire Flagship at position 2650.000000,3850.000000 rotation 0.785398
Debug Message: First contact: Altaria at position 3950.000000,3350.000000 rotation 0.000000
Debug Message: First contact: Arcean Empire Flagship at position 2650.000000,3850.000000 rotation 0.785398
Debug Message: First contact: Altaria at position 3950.000000,3350.000000 rotation 0.000000
Debug Message: First contact: Arcean Empire Flagship at position 2650.000000,3850.000000 rotation 0.785398
Debug Message: First contact: Arcean Empire Flagship at position 2650.000000,3850.000000 rotation 0.785398
Debug Message: First contact: Altaria at position 3950.000000,3350.000000 rotation 0.000000
Debug Message: First contact: Arcean Empire Flagship at position 2650.000000,3850.000000 rotation 0.785398
Debug Message: First contact: Altaria at position 3950.000000,3350.000000 rotation 0.000000
Debug Message: First contact: Arcean Empire Flagship at position 2650.000000,3850.000000 rotation 0.785398
Debug Message: First contact: Altaria at position 3950.000000,3350.000000 rotation 0.000000
Debug Message: Terran Alliance (0): Researching: Xeno Research
Debug Message: Drengin Empire (1): Researching: Xeno Research
Debug Message: Altarian Republic (2): Researching: Universal Translator
Debug Message: Arcean Empire (3): Researching: Planetary Improvements
Debug Message: Torian Confederation (4): Researching: Xeno Research
Debug Message: Pirates! (26): Researching: Galactic Warfare
Debug Message: Destroying ship Star Children Colony. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: Destroying ship Drengin Empire Colony. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: Random Event: End
Debug Message: DomesticWnd: Cannot find OBJID Domestic_Government_Tab
Debug Message: DomesticWnd: Cannot find OBJID Domestic_Governor_Tab
Debug Message: DomesticWnd: Cannot find OBJID Domestic_Stats_Tab
Debug Message: DomesticWnd: Cannot find OBJID Domestic_Graphs_Tab
Debug Message: EconomicWnd: Cannot find OBJID Template_Button_Back
Debug Message: Destroying ship Terran Alliance Colony. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: Random Event: End
Debug Message: Drengin Empire (1): Researching: New Propulsion Techniques
Debug Message: Random Event: End
Debug Message: Terran Alliance (0): Researching: Universal Translator
Debug Message: Random Event: End
Debug Message: Altarian Republic (2): Researching: Xeno Research
Debug Message: Random Event: End
Debug Message: Drengin Empire (1): Researching: Space Militarization
Debug Message: ForeignRelationsWnd: Cannot find OBJID Foreign_Relations_Destabilize_Slider
Debug Message: ForeignRelationsWnd: Cannot find OBJID Foreign_Relations_Destabilize_Scale
Debug Message: ForeignRelationsWnd: Cannot find OBJID Foreign_Relations_Destabilize_Title
Debug Message: ForeignRelationsWnd: Cannot find OBJID Foreign_Relations_Destabilize_Value
Debug Message: Random Event: End
Debug Message: Terran Alliance (0): Researching: Advanced Computing
Debug Message: Random Event: End
Debug Message: Random Event: End
Debug Message: Altarian Republic (2): Researching: Diplomatic Relations
Debug Message: Random Event: End
Debug Message: CampaignVictoryWnd: Cannot find OBJID Campaign_Status_Title
Debug Message: setting size 16 x 0
Debug Message: setting size 16 x 0
Debug Message: setting size 16 x 0
Debug Message: Random Event: End
Debug Message: Torian Confederation (4): Researching: Space Militarization
Debug Message: OptionsWnd: Quit Btn
Debug Message: Posting WM_CLOSE message.
Debug Message: WM_CLOSE message received.
Debug Message: GameUninitialize start
Debug Message: Killing Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Clear data definitions.
Debug Message: Killing Galaxy: Completed
Debug Message: Shutting down sound system.
Debug Message: Clearing sound and music handles.
Debug Message: WorkAreaBack.png not cleared 1 counts left.
Debug Message: GameUninitialize end
Debug Message: Device not cleared. 10 counts left.
Debug Message: D3D not cleared. 1 counts left.
Debug Message: Destroying Window.
Debug Message: Main Shell terminating normally

Is it just the intro movie then that is blank, or do you have trouble with any other video sequences in the game (tutorials, event clips, etc)?

Just the intro movie

I've had problems with that and event clips. They just run really slow, honestly I just skip the intro and event movies I can rad faster than the movie plays...so it's no real bother. But simply for the sake of argument, would it advised to bu a new video card?

-Spencer

Just the intro movie

If you go to C:\Program Files\Stardock\TotalGaming\GalCiv2\Movies in Windows Explorer, does the size of GC2_intro.bik show as 51,769KB?

I've had problems with that and event clips. They just run really slow, honestly I just skip the intro and event movies I can rad faster than the movie plays...so it's no real bother. But simply for the sake of argument, would it advised to bu a new video card?

If you have a GeForce FX or other low-end card, you may simply need to turn anti-aliasing off.

I finally got it to work by following the above suggestion and turning my anti-aliasing off. It works like a charm now thanx.