Renewed subscription, but Wincustomize says not a subscriber

from WinCustomize Forums
I renewed my subscription for Wincustomize a few days late, but Wincustomize says I'm not a subscriber & still showing me ads  . I logout, deleted all of my cookies & deleted everything in my Temporary Internet Files folder. I use only one email address for anything Stardock/Wincustomize, so don't have to synch anything. What else do I need to do?
2,825 views 8 replies
Reply #1 from WinCustomize Forums Top
Were you sent a confirmation email that your re-subscription was successful?

If so, did it contain any other information you need to act upon?

You could always contact [email protected] and explain the situation.

I'm at work at the moment, so I can't check ...but I think there's something you have to do via Stardock Central to validate the new sub.   
Reply #2 from WinCustomize Forums Top
Goto Stardock Central Tools > Settings > WinCustomize and click on 'Update'
The Political Machine 2024
Reply #3 from WinCustomize Forums Top
Erk:
Did get an email, but there was nothing special needed doing. Will try support, but they wont respond before Monday.

Fuzzy Logic:
Did that, but it wants me to renew again. Don't want to spend another $20. That would mean $40 on one subscription renewal.


Thanks Guys.
Reply #4 from WinCustomize Forums Top
so don't have to synch anything.


try synch
Reply #5 from WinCustomize Forums Top
Birchur:

Did try, but only have the one email for Stardock/Wincustomize. So it says 'You entered the same email address that you are currently using (citsym*******@*********.com). You must enter a different email address which was used to make your purchases'.

Thanks anyway.
Reply #6 from WinCustomize Forums Top
Hello Citsym nogard,

Please send an email to [email protected] including your name and email address and I will personally look into this problem for you.

Thanks!
Jenny
Reply #7 from WinCustomize Forums Top
Thank you Jenny, but Kim fixed it for me yesterday. Should have posted that here last night.
Reply #8 from WinCustomize Forums Top
Great! No problem, I'm glad you got it fixed!