cannot start

frozen black screen on "play"

from GalCiv2 Forums
I submitted this problem three days ago on the "getting running" thread along with my debug.err file, but have heard nothing in response. Nor can I see that anyone else has this problem. I simply get a frozen black screen when i hit the "play" button and have to use Task Manager to exit.. I have the same problem after installing the Feb. 24 patch. I am using 32-bit colour and have a state-of-the-art pc.

Help!

Rojonia
6,169 views 7 replies
Reply #1 from Stardock Forums Top

Supplementary information from Rojonia.


Apparently the key error message in debug.err is "cannot find TGN serial number". Now I assume this is the serial number I received when I purchased by download. I have pasted this in and registered, but it doesn't work for me. Curiously, if I ask Stardock for my serial number, I get a mail with a new number every time, not the one I registered originally. Why? Is this normal? I have also tried pasting these new numbers into my account information file, reregistering with the new number and retrying. But I get the same error every time. On the web, I get the message that I am registered properly, e.g. when I downloaded the patch. What is going on? Nobody else seems to have this problem.

Reply #2 from Stardock Forums Top
Why is nobody answering this post? I plan to buy this game but now I see that these kind of problems are not adressed I am hesitating.
The Political Machine 2024
Reply #3 from Stardock Forums Top

Not to be too cheeky but here's why:

1) He asked his question on Saturday at 6:28am.

2) Your response asking "Why has no one answred" was less than 4 hours later - also Saturday morning.

3) He supplied no information.  No post of debug.err. No hardware info. 

4) There are a bunch of stickies that are there for people to respond to in case they have problems and provide instructions on what information we need. 

For starters, a posting of debug.err would help. 

Reply #5 from Stardock Forums Top

Frogboy,I DID supply all the information, including the debug.err file in my initial post in your own thread "getting the game running". For the record, you can have it again here.


ebug Message:  Version v1.0D-1 Digital: Bonus Pack last updated on: Fri Feb 24 12:35:33 2006
Debug Message:  Could not find a TGN Serial No.
Debug Message:  *********DXDiag info follows.*********
System Info
Time: 2/25/2006, 12:49:53
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: XPS
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: Dell Inc.               
System Model: Dell DXG051                 
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A02
Processor: Intel(R) Pentium(R) D CPU 3.20GHz (2 CPUs)
Physical Memory: 2046MB RAM
Page File: 464MB used, 3473MB available
Windows Dir: C:\WINDOWS



Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce 7800 GTX
Manufacturer: NVIDIA
Chip Type: GeForce 7800 GTX
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0091&SUBSYS_02F810DE&REV_A1
Display Memory: 256.0 MB
Current Display Mode: 1280 x 768 (32 bit) (60Hz)
Monitor Name: EIZO F77
Monitor Max Resolution: 2048,1536
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.7752
Driver Date: 6/10/2005 14:12:00
DirectX Acceleration Enabled: Yes
 



Sound info
Sound device 1:
Description: SB Audigy 2 ZS Audio [CCC0]
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0004&SUBSYS_20061102&REV_04
Manufacturer ID: 1
Product ID: 100
Driver Name: ctaud2k.sys
Provider: Creative
Driver Version: 5.12.0001.0445
Driver Date: 8/6/2004 16:43:26
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 



Debug Message:  *********END dxdiag info.*********
Debug Message:  Entering WinMain
Debug Message:  ******* Starting Game Shell *******
Debug Message:  Going Fullscreen
Debug Message:  Preparing to change display settings.
Debug Message:  Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message:  Could not create the render device using default format. Switching to 16bit
Debug Message:  Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message:  Could not create the render device.
Debug Message:  InitializeDirect3D Failed.
Debug Message:  Now Fullscreen
Debug Message:  Shell initialization complete
Debug Message:  WM_CLOSE message received.
Debug Message:  GameUninitialize start

Reply #6 from GalCiv2 Forums Top
It is six days now with a program that will not start. Is anyone going to answer this request?
Reply #7 from Stardock Forums Top
It is now 16 days without a response. My program will simply not play and never has. Is anyone monitoring this thread? I have sent in my debug.err file three times.