eBay and jacked up shipping fees

Crafty (and greedy) sellers rip off both eBay and customers

This one seems to making the rounds a bit as a rant, so please forgive me if you've already been involved in a similar rant elsewhere.

This rant was obviously inspired by a recent eBay transaction, one in which I won an auction that unfortunately included ridiculously overpriced shipping fees for an item that should cost very little to ship (in this case a video game).

Had I been paying attention when I bid on the item, I actually would have passed completely and waited for another seller, but somehow I missed the shipping costs when I placed my bid. The auction price itself was one I was perfectly comfortable with, but the shipping costs were another completely.

In my current example, imagine putting in a bid for an item that should cost approximately $1.00 to mail, and then seeing that the costs you will pay as the winning bidder are $9.99 -- for media mail no less. The type of mail where an item that is shipped is hand-carried and passed from one mail carrier to the next over the course of 2 weeks (or so it seems).

I checked the other available options (at least the seller offered other options) and found that upgrading to first class mail (which should have added about $0.30 to the shipping costs) would add at least one more dollar. Go to priority mail, another $2.00 over that. So an item that should cost approximately $4.00 to ship across the U.S.A. winds up costing $14.00.

The thing is that this sort of shipping cost policy is starting to happen all over eBay. It's happening because eBay charges increasingly higher fees for their auctions. They charge those fees based on how much an auction's final price is. The higher the price, the higher the fee. They also charge set fees for listing to begin with.

Just to have an item listed, whether or not it sells, costs approximately $0.30 - $0.40. From there, depending upon how high the bidding goes, there will be another $0.30 (approx.) plus a percentage of the final bid price added to that fee. So if you are selling an item that you expect will sell for $10.00, you are looking at paying eBay a fee of approximately $1.00 if you successfully complete the auction. If you include a picture in your auction (which is pretty much mandatory, since bidders hate to bid on items where they can't see what they are paying for), then add another $0.75 in fees. If you go with any other options, such as bold face, listing in the gallery, or other such things, then you pay another half dollar here or half dollar there in fees. So on that $10.00 sale, you are giving eBay $2.00 - $3.00 in fees. Talk about taxes!! That's 30% of your sale price handed over to the Virtual Auction House.

Because of these increased fees, sellers have been more and more creative in how they can make money on items they sell. Along the way, sellers figured out that eBay can't charge fees on shipping charges they demand on items they auction. eBay allows sellers to charge buyers (bidders) shipping fees of any amount that a seller wishes to charge. So even if an item should cost but one standard postage stamp ($0.39) to ship, a seller can charge a million dollars in shipping fees if they wish.

This loophole allows sellers to use otherwise unjustifiable fees so they can make back the fees that they are paying eBay. They do this by passing those fees along to customers, even though eBay's own terms of service don't really allow that to happen. Eventually eBay will (most likely) be forced into making changes to the shipping costs that they allow sellers to charge. They may be forced to use estimates of how much an item will cost to ship, and then only allow sellers to charge shipping fees based on some standard table of charges. For example they may estimate that a DVD or video game in CD/DVD format would cost $4.00 to ship by priority mail, and then only allow sellers to charge that much and no more as the shipping fee.

If that happens, then sellers will of course find another way (another loophole) to take advantage of buyers to make up the lost revenue. It's inevitable, since sellers loathe paying too much for the priviledge of selling their items. They want to make money on what they sell, or at least not lose too much money for used items they are selling. That is understandable, but it really does stink that for now sellers are ripping off buyers for these fees and even more profit where possible. I guess many have been through the Ferengi school of the laws of profit.
3,364 views 27 replies
Reply #1 Top
Here's an extra $0.02 for the shipping costs to get this one to the forums.
Reply #2 Top
I've come up against the same thing before, and I do think it's somewhat unethical.

I won some paper and ink for my Canon printer (for my digital cam) and got a good, but not great, deal on the items. I didn't think to check the shipping cost. Turns out they wanted like $30 to ship the very light and small stuff from Canada to Hawaii. I emailed them and told them that I couldn't pay that, and I was able to get out of the sale. I just wasn't willing to pay more than I would if I just bought it at the store.

I also bought a dress from Hong Kong. My winning bid was somewhere around $12, but the shipping was like $80. I didn't mind so much with that because the dress was worth WAY more than $13...it was hand made and very ornate. I figured it was worth $100 or more.

I do think it's crap to do that, though, and now I always check the shipping costs before bidding (Heh, I bought a Naruto headband, and the shipping cost was in pounds...I didn't take the time to figure out the exchange rate. Ouch. )

Anyways, I feel your pain.
Reply #3 Top
I sympathize with your higher costs too TW.

I can understand a little that it costs more to ship items outside CONUS, or out of country if you are shipping out of Canada to the U.S.A. or from the Pac Rim (Hong Kong, etc.) to the U.S.A., but there's actual costs, and charged costs, and it seems many times the two are far apart.
Reply #4 Top
oh I know the pain of these shipping costs!
My son's Birthday gift cost $8.00 and the shipping cost was $10.50! and it only cost the seller $5.85 to ship it.

Another seller yesterday started an item, that my son wants, at .99 however shipping is $17.00!
this is an outrage!

It used to be fun to "win auctions" there and buy now, however I won't pay those high shipping fees anymore.
Reply #5 Top
It can cost as little as $.25 to list an item, with no bells and/or whistles. It is also against eBay policy to overly inflate shipping and handling costs. Please notice that those are shipping and handling costs. There is some built in leeway to allow sellers to charge more than actual shipping, in order to cover packaging costs, the minor inconveniences of actually going to the post office, or even eBay's fees. Unfortunately, eBay's policy on this seems quite nebulous, and they probably wouldn't enforce it at all stringently... they barely enforce other policies, such as their adult listing policy (they have auto-searches, but other things that don't ding those will get by unless personally reported).

Personally, I always count shipping into what I'm willing to put down as my max bid.
Reply #6 Top
I've come up against the same thing before, and I do think it's somewhat unethical.


How can it be unethical? Unless the seller is not disclosing the shipping cost up front, you are fully aware of what the final cost of the item will be to you. If you are only willing to spend $10 total on an item, and they're charging $5 for shipping, don't bid any higher than $5. It's pretty simple math.

If the seller does not disclose the shipping cost on the auction item, you can always e-mail them for the shipping cost, then you have a paper trail (so to speak) that you can use as proof.

Another seller yesterday started an item, that my son wants, at .99 however shipping is $17.00! this is an outrage!


Again, how can it be an outrage, when the shipping is disclosed up front. Obviously someone is going to buy it, otherwise the shipping wouldn't be that high.

Take a look at those commercials on TV that sell those shitty compilation CDs. Most of them want $5 or more...to ship a CD. It's all about how you look at it, caveat emptor.

-- B
Reply #7 Top
How can it be unethical? Unless the seller is not disclosing the shipping cost up front, you are fully aware of what the final cost of the item will be to you. If you are only willing to spend $10 total on an item, and they're charging $5 for shipping, don't bid any higher than $5. It's pretty simple math.


It's somewhat unethical in that it takes advantage of people (based on the assumption that, like me, until they are "burned" most folks will bid not expecting a shipping fee double or more what they are paying for the item).

Again, how can it be an outrage, when the shipping is disclosed up front. Obviously someone is going to buy it, otherwise the shipping wouldn't be that high.


Lots of items go un-bought. The items I've won have generally not been bid on by other ebayers. Could it be because they are smarter than me and have actually checked and seen the astronomical shipping fees? Haha.

People are building the value of the item into the shipping fees so that they can't get less than what the item's worth (in their estimation). Smart, sure, but it doesn't seem to jive with the (or my, haha) concept of ebay.

I personally think it's crap, and I stand by my stance, no matter how illogical or uncapitalistic it may be. Hehe.
Reply #8 Top
It's somewhat unethical in that it takes advantage of people (based on the assumption that, like me, until they are "burned" most folks will bid not expecting a shipping fee double or more what they are paying for the item).


See, and that's the thing...you have to remember the old adage: "A fool and his money are soon parted." Me, I work too damn hard for my money to just piss it away willy-nilly, so I'm an extremely scrupulous shopper. Even in brick-and-mortar stores, unless it's a fairly cheap item, I'll do some research. This is what drives me crazy about my wife...you look up "Impulse Buyer" in the dictionary, and you'll likely find her picture next to it.

Lots of items go un-bought. The items I've won have generally not been bid on by other ebayers. Could it be because they are smarter than me and have actually checked and seen the astronomical shipping fees?


Very likely. I've passed over countless auctions just for that reason alone.

People are building the value of the item into the shipping fees so that they can't get less than what the item's worth (in their estimation). Smart, sure, but it doesn't seem to jive with the (or my, haha) concept of ebay.


And what's that? Sheesh, even Sotheby's starts their lots out at a varied dollar (or pound) amount. Me, I just view the s/h fees as a built in Reserve Price, but one that tells you right up front. The Internet is vast, not all bargains are to be had on eBay.

As I said, it's all about "Caveat Emptor".

-- B
Reply #9 Top
And TW, I'm not trying to call you a 'tard or rag on you or anything like that. You just have to be a smart shopper, and part of that is looking at the full price of the item (fine print included).

-- B
Reply #10 Top
And TW, I'm not trying to call you a 'tard or rag on you or anything like that. You just have to be a smart shopper, and part of that is looking at the full price of the item (fine print included).


I enjoy your thoughts, but the reality is that eventually these scam shipping fees will be dealt with by eBay, and in the meantime the idiots that are paying the original $0.25 to list items that have $19.99 shipping costs (for items that are only worth about $15 to begin with) are gonna keep relisting their items to the point that eBay only collects the original $0.25 in fees, or to the point that the bargain items that someone might want aren't gonna be available on eBay because no one wants to bid on items where shipping costs are jacked like that.

Eventually supply and demand will work out the problem, but for now, you are right that you have to be an educated consumer. It means that what used to be a fair and fairly simple process of buying and selling on eBay has gotten way more convuluted than it should.

A buyer needs to be thorough and smart enough to check shipping fees, feedback ratings, where an item is coming from, and many other details about items. It gets to a point of diminishing returns. By the time you waste your time checking through everything, you'd be just as well off to to go the local Wal*Mart or K*Mart to find whatever it was and pick it up there.
Reply #11 Top

I dont do ebay, but I have seen that scam elsewhere.  That is why most sites that are listed on the price comparison ones (like Pricewatch) now list the total cost (cost plus Shipping).  Before they started doing that, a company would list a memory child for a ridiculous price, but then eat you with shipping costs (or S&H).

Caveat Emptor.

Reply #12 Top
Reply By: Mr_Frog


Another seller yesterday started an item, that my son wants, at .99 however shipping is $17.00! this is an outrage!Again, how can it be an outrage, when the shipping is disclosed up front. Obviously someone is going to buy it, otherwise the shipping wouldn't be that high.


I think it's an outrage because it cost $5.85 to mail it, it's the same seller that sold me another toy like it, higher price and got
$10.50 for shipping. Just because he states it upfront doesn't make it right to have a price of $17. 00 for shipping when shipping
is only $5.85.
I think he's just trying to get a certain amount of money for these toys, irregardless of what shipping actually costs. I think that's
unethical. Maybe he get away with it, it might even be ok with ebay, still is wrong.
Reply #13 Top
This problem is one I have seen too. but as a private business person with a web site, I can sell my items for normal shipping fees if ppl just "shopped" on web pages some ... the more traffic to individual online "stores" perhaps e-bay could possibly feel the pinch ???? and have to be more, reasonable in it's fees? all I am saying is , shop other places perhaps than just e-bay .
abcwoolcrafts.mralter.com/
Melissa
Reply #14 Top
enjoy your thoughts, but the reality is that eventually these scam shipping fees will be dealt with by eBay, and in the meantime the idiots that are paying the original $0.25 to list items that have $19.99 shipping costs (for items that are only worth about $15 to begin with) are gonna keep relisting their items to the point that eBay only collects the original $0.25 in fees, or to the point that the bargain items that someone might want aren't gonna be available on eBay because no one wants to bid on items where shipping costs are jacked like that.


Sorry terp but this is a case of buyer didn't look or ask questions first, "before" bidding. You do realize that a handling fee "is" allowed by ebay. But shows up as part of the shipping costs in the listing?
Reply #15 Top
I agree. I learned the hard way to check the shipping cost or to email the seller and ask what shipping would be to my zip code. I wanted to buy some new ear buds for my ipod. They were selling the buds for $.99 but shipping was $15. Yeah right. I think you should reflect your cost in your auction not try to make it up by overcharging on shipping. I have no problem with a reasonable handling fee on top of the shipping but those who are overcharging are not even close to reasonable. But I guess as long as people keep buying from them they will keep charging it.
Reply #16 Top
Sorry terp but this is a case of buyer didn't look or ask questions first, "before" bidding. You do realize that a handling fee "is" allowed by ebay. But shows up as part of the shipping costs in the listing?


I realize that drmiler. And I'm well aware of caveat emptor. Still, given the ambiguous wording in eBay's TOS, sellers that do this are breaking the rules and are ripping off eBay and the buyers they sell to.

Like I said above, I expect sooner or later eBay will catch enough crap from the buyer community to fix this problem, and when they do, sellers will be crapped on but good. Legitimate sellers (like me on the odd occassion) will be screwed and won't be able to include actual costs. Instead sellers will be locked into some estimate from eBay's tables/charts of shipping cost estimates and buyers will be protected on that end, but again the sellers will find some other way to extract more from buyers or at least to avoid paying too much over to eBay.
Reply #17 Top
I have no problem with a reasonable handling fee on top of the shipping but those who are overcharging are not even close to reasonable. But I guess as long as people keep buying from them they will keep charging it.


Many do it because they are completing enough transactions while doing it to get by. If they don't make a sale with an initial listing, they rip off eBay because they can get a free relisting of a unsold item. They can repeat that process enough that they really only pay the listing fees when they sell. And thanks to the lower final auction value prices, they pay lower fees while collecting the higher shipping costs from the poor bidder.

As Locamama points out, most buyers think they are seeing a bargain with a $0.01 starting price, or something under $1.00, but then they have to add in that $14.99 shipping charge (if not more), and the bargain they thought they had is gone.

People like myself, TW, Locamama and others may wind up complaining about the problem to eBay, and eBay may warn the sellers that are reported about to clean up their act. But again those people will wind up finding a new way to jack the system. It's just standard practice from people that like to think it's a game and who feel like they have to win.
Reply #18 Top
Still, given the ambiguous wording in eBay's TOS, sellers that do this are breaking the rules and are ripping off eBay and the buyers they sell to.


Dude, I know you're smarter than that...reverting to blaming the TOS doesn't do you justice. As I said before, unless it is a blatant bait and switch, I can't see this as a scam. Anyone with basic math skills should be able to figure out the final price right there by adding up what is being shown to them on the screen. As far as making the process more convoluted, what's worth more to you, your time or your money? As you said, it's the law of diminishing returns. Kind of like driving across town to save a nickel on a gallon of gas.

Take into consideration the time it takes the seller to prepare the item for shipment. They have to package it, address it, take it to the post office (or FedEx/UPS/whatever). Also take into account the time it takes to correspond and coordinate with the buyer. I'd wager that depending on how efficient or experienced the person is, the minimum amount of time invested would be 1/2 hour. How much is a half hour of your time worth? I charge $75/hr. for professional technical services. Would charging $37.50 for shipping and handling be out of line on an eBay item?

It all comes down to how badly you want the item.

-- B
Reply #19 Top
If they don't make a sale with an initial listing, they rip off eBay because they can get a free relisting of a unsold item


I don't consider it ripping eBay off, since eBay is the one offering to relist the item for free. They surely could pull this feature any time they wanted to, if they felt it was being abused, or they were losing money because of it.

-- B
Reply #20 Top
Terp:

It's not just ebay. The "stores" on Amazon jack up their shipping as well. Annoys the heck out of me!

I wanted to buy some new ear buds for my ipod. They were selling the buds for $.99 but shipping was $15.


If you go to an apple store, they'll give them to you for free.
Reply #21 Top
I don't consider it ripping eBay off, since eBay is the one offering to relist the item for free. They surely could pull this feature any time they wanted to, if they felt it was being abused, or they were losing money because of it.


Actually eBay is sort of caught between the rock and the hard place on this.

If they pull the feature, then legimate sellers get screwed and start complaining long and loudly that they are ripped off for the fees even when they couldn't complete the sales for their auctions. That chases away many of the sellers, and without sellers, buyers have nothing to shop from.

Instead, eBay raised their fees that they charged sellers, which helped to lead to the problem discussed above -- sellers trying to find ways to lower their fees and avoid paying eBay the increased fees. The way that many found was to charge higher (and unjustifiable) shipping fees. That works as long as eBay buyers don't start flooding eBay demanding that sellers that are charging the increased fees get nailed by eBay for doing so.

That could be the next step here. Sellers will get increased heat from buyers via eBay playing middle man and receiving complaints about sellers. If a seller does generate too many complaints, they can see their ability to use eBay cut severely, at least until they work things out with eBay to explain why their shipping charges need to be as high as they've set them.
Reply #22 Top
By the way, there's some great info about eBay's stance about these fees here: http://pages.ebay.com/help/policies/listing-shipping.html

And if you want to continue on, you can use the Report link at the bottom of the page.... It goes to the following link

Suffice it to say I made use of the link to report the seller I was dealing with for his excessive shipping and handling charges. I hope more buyers do that with other sellers until this scam is shutdown for all sellers.
Reply #23 Top
See, again the problem is the way that "excessive" is interpreted. Nowhere on any of those pages does EBay actually cite an example of what "excessive" shipping charges are, only the reprecussions of what might happen should a user recieve too many complaints.

scam
Pronunciation: 'skam
Function: noun
1.) a fraudulent or deceptive act or operation

fraud
Pronunciation: 'frod
Function: noun
1.) a.) DECEIT, TRICKERY; specifically : intentional perversion of truth in order to induce another to part with something of value or to surrender a legal right b.) an act of deceiving or misrepresenting

Now, again...how can this be considered a scam or fraudulent? Ebay is picking up their fee for the listing. The seller (in most cases) is being up front with s/h costs on the auction (and in many cases are listed only a few lines below the bid amount). The only way I can see this as a scam is if the seller changes the s/h costs after the auction closes.

Also, I noticed that you skirted around my questions, so I'll present them again:

What's worth more to you, your time or your money? If it's time, why not just buy the item at a bricks and mortar store or from a "more reputable" online store? If it's money, then why not search for a better deal elsewhere?

How much is a half hour of your time worth? I'd bet after dealing with all of the details of getting everything out to the buyer, at least a half hour is spent on all of the details involved.

I charge $75/hr. for professional technical services. Would charging $37.50 for shipping and handling be out of line on an eBay item? Why? Does a higher final auction price (or item value) justify a higher s/h charge?

I'm curious, because you play the victim very well here, and given our capitalist society you act like eBay is the last bastion of online purchasing, and somehow we're getting bent over here.

Case in point: I bought a light for my fishtank on eBay. The regular retail price on this fixture is $200+. Although there were (many) sellers that were selling them for $180 +$30 s/h, I did manage to find (and win) one at a grand total of $110. $100 item bid and $10 shipping. The downside of this is that it took close to three months to find this deal. I could have gone to the fish store here and paid $240 (with tax, markup, et al). I could have bought one from an online retailer for $189 (+$20 s/h). I could have bought one for $179 (+~$30 s/h) from a buy-it-now auction on eBay. I chose to wait for a bargain rather than the instant gratification because I'm cheap. I also find it ironic that in this case, my eBay shipping was actually CHEAPER than the eBay B-I-N auction or the online retailer. And as much as I like to support my local fish store, a 30% markup on this item is just too high for me.

I find it very hard to swallow the argument that somehow people are being swindled here. I think people just need to reign in their impulses a bit and consider what they are doing before they hit that "Bid Now" button.

-- B
Reply #24 Top
So, let me get this straight Mr_Frog, your complaint is that eBay doesn't put things in writing enough to say that charging more than 100% more than actual shipping costs is considered excessive that no one should be able to complain about excessive shipping charges?

What would you have eBay do - put into writing such a definition, saying that sellers that are found to charge more than 150% of actual shipping costs, or 200% of actual shipping costs may be suspended for using Shipping and Handling charges to avoid final auction value fees?

If eBay does that, are you then ready to call the idiots like the one I've dealt with in my most recent purchase a scammer? After all, for shipping that costs no more than $5.00 said seller charges $14.99. That's a 300% markup on the shipping costs. At a minimum, the seller is making $10.00 in "handling" costs for an item that quickly slips into a video box or flat rate envelope and is on it's way. That cost that seller approximately 5 minutes of time to deal with the post office, and whatever the costs are that are involved in driving to the post office. I know gasoline is more expensive currently, but does it really take that much money out of the pocket of the seller?

As a buyer, I would remind sellers that they don't have to use eBay. If you are selling on eBay and don't like the fees, rather than trying to avoid them or make them up by ripping off customers, don't sell on eBay. When enough sellers flock away from eBay, eBay gets the message and lowers their charges.

Instead, sellers are still using (and abusing) eBay's services, but skirting the fees by using increased shipping and handling charges, and eBay goes on as if there's not a problem -- unless, that is, enough buyers report the sellers that are doing this for fee avoidance, and that is happening.

Sooner or later eBay will have to address this more, most likely by codifying the policy with better definitions, such as the sample wording I used above. When that happens, some sellers are gonna be very upset, but such is life in the pendulum that is eBay.
Reply #25 Top
So, let me get this straight Mr_Frog, your complaint is that eBay doesn't put things in writing enough to say that charging more than 100% more than actual shipping costs is considered excessive that no one should be able to complain about excessive shipping charges?


I'm not the one complaining. I was merely stating that you were saying that eBay laid out guidelines as to what constituted as "Excessive s/h chargres", where I pointed out that it was fairly ambiguous and undefined. I was also pointing out that nowhere in their TOU does it say that applying a $20 s/h charge for a $1 item is forbidden (as an example). And I didn't say that people shouldn't have a forum to complain about excessive shipping charges. I'm just saying that I don't see a violation of anything in their TOU regarding these fees.

What would you have eBay do - put into writing such a definition, saying that sellers that are found to charge more than 150% of actual shipping costs, or 200% of actual shipping costs may be suspended for using Shipping and Handling charges to avoid final auction value fees?


That might be a good idea. eBay could institute a poilcy stating that the seller can charge no more than 50% (or some other value) of the actual shipping fees as a handling charge. This way it wouldn't be tied into the value of the item, rather directly related to how much actual shipping fees are.

f eBay does that, are you then ready to call the idiots like the one I've dealt with in my most recent purchase a scammer?


I wouldn't call him a scammer, but I would say he was in violation of the TOU, yes. I think the percentage idea would work, because it still gives the seller a cushion. If it costs $10 to ship something, then they could add up to a $5.00 handling fee for the package. eBay can then follow up and punish the sellers that do not adhere to that guideline.

As a buyer, I would remind sellers that they don't have to use eBay. If you are selling on eBay and don't like the fees, rather than trying to avoid them or make them up by ripping off customers, don't sell on eBay. When enough sellers flock away from eBay, eBay gets the message and lowers their charges.


Yes! This is what I've been trying to say. People have a choice, and they should make an educated decision about their purchases, no matter what venue the item is procured from. By examining the auction beforehand, and avoiding these types of sellers, the point will be made rather clear.

Sooner or later eBay will have to address this more, most likely by codifying the policy with better definitions, such as the sample wording I used above. When that happens, some sellers are gonna be very upset, but such is life in the pendulum that is eBay.


I agree that it may make some sellers upset, but then it would only be the sellers that are charging the high fees to begin with. You can't make everyone happy, but I definately think a clarification of what "acceptable" s/h fees are is in order. It only protects eBay, the customer and the seller in the long run.

-- B